Infrastructure Lifecycle Specialist – ITIL & Service Reporting

NHS England; Exeter; On-site; GBP 42,000 - 62,000; Full time

Job summary

NHS England is seeking a specialist to support the Infrastructure Lifecycle team within the Transformation Directorate. You will help develop and maintain processes for delivering and supporting infrastructure services, publish documentation and contribute to continual improvement, reporting and best practice.

You will liaise with service owners and Technical Operations to ensure effective service delivery, contributing to configuration and asset management and assisting with problem management

Responsibilities

• Develop, maintain and publish processes and procedure documentation covering the delivery and support of infrastructure services according to industry best practice
• Monitoring and reporting on the services delivered by Infrastructure
• Developing and Reporting on Infrastructure performance according to agreed service levels and key performance indicators
• Review and analysis of data from toolsets. Resolving or escalating issues as required
• Liaising with customers, including service owners in other areas of the NHS, to ensure the effective delivery of services
• Assist with wider team activities, including Configuration and Asset management and Continual Improvement management.
• Assist with the development and operation of a problem management function.

Job description

NHS England is seeking a specialist to support the Infrastructure Lifecycle team within the Transformation Directorate. You will help develop and maintain processes for delivering and supporting infrastructure services, publish documentation and contribute to continual improvement, reporting and best practice.

You will liaise with service owners and Technical Operations to ensure effective service delivery, contributing to configuration and asset management and assisting with problem management