Infrastructure Engineer

Vector Resourcing; Swindon; On-site; GBP 45,000 - 65,000; Full time

Job summary

A technology solutions firm is looking for an Infrastructure Documentation & Support Engineer in Swindon, UK. This mid-senior level position focuses on documenting the infrastructure to comply with regulations and assisting with technical support. The ideal candidate has strong documentation skills and experience in IT infrastructure. This is a contract position providing an opportunity to work with a dynamic infrastructure team.

Qualifications

• Strong documentation skills and experience in technical writing.
• Familiarity with Network and Information Systems Regulations.
• Experience in 3rd line support activities.

Responsibilities

• Lead the documentation of the organisation’s infrastructure to ensure compliance.
• Work collaboratively with team members to understand configurations.
• Develop clear, comprehensive documentation for infrastructure components.
• Assist with 3rd line technical issues, providing expert-level support to 1st and 2nd line teams.
• Maintain configuration records, diagrams, and operational manuals.
• Ensure all documentation is stored, version-controlled, and easily accessible to the wider IT function.
• Identify opportunities to improve documentation standards, templates, and governance.

Skills

Documentation

NIS compliance

3rd line support

Configuration management

Version control

Governance

Git

Tools

Git

Job description

Partner | Resourcing & Improvements Manager @ Vector Resourcing

Our client is seeking an Infrastructure Documentation & Support Engineer to join their busy infrastructure team during a critical period of transformation and compliance enhancement. This role will play a key part in ensuring that the organisation’s infrastructure is fully documented and compliant with the Network and Information Systems Regulations.

The successful candidate will spend approximately 80% of their time producing and validating technical documentation, working closely with infrastructure engineers to capture accurate configurations, processes, and standards across the environment. The remaining time will involve assisting with 3rd line support activities and contributing to key infrastructure projects.

Responsibilities

• Lead the documentation of the organisation’s infrastructure to ensure compliance with the NIS Regulations.
• Work collaboratively with Infrastructure team members to understand system builds, configurations, and dependencies.
• Develop clear, comprehensive documentation for infrastructure components, policies, and procedures.
• Assist with 3rd line technical issues, providing expert-level support to 1st and 2nd line teams.
• Maintain configuration records, diagrams, and operational manuals.
• Ensure all documentation is stored, version-controlled, and easily accessible to the wider IT function.
• Identify opportunities to improve documentation standards, templates, and governance.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Rail Transportation

Base pay range

Direct message the job poster from Vector Resourcing