Infrastructure Engineer - macOS/JAMF.*MUST BE SC CLEARED*

Korn Ferry; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

Korn Ferry Group is recruiting an Infrastructure Engineer (End User Compute) to own the macOS estate and support the laptops and devices used by civil servants and ministerial teams across the UK. You will lead technical work on macOS, manage JAMF Pro, and act as escalation for complex issues.

The role requires 3–4 years in macOS engineering, hands-on JAMF Pro experience, and active SC clearance, with responsibility for a 1,000+ device estate.

Qualifications

• 3–4 years in a macOS engineering role.
• Experience with JAMF Pro.
• Experience managing a large estate (1,000+ devices).
• 3rd line support experience with escalation.
• Active SC clearance.

Responsibilities

• Lead technical work on the macOS estate, designing and delivering solutions for Mac devices managed through JAMF Pro.
• Act as the escalation point for complex live service issues and lead root cause analysis through to a fix.
• Write design and build documentation for macOS end user devices.
• Support the Windows and mobile estates, helping first line teams where needed.
• Maintain and improve the device platform, and share knowledge with the wider team.

Skills

macOS engineering

3rd line support

Root cause analysis

Escalation handling

Active SC clearance

Tools

JAMF Pro

Job description

A major UK central government department is going through a large digital transformation and needs an experienced Infrastructure Engineer (End User Compute). You'll own the macOS estate and support the laptops and devices that civil servants and ministerial teams use across the UK. What you'll do

• Lead technical work on the macOS estate, designing and delivering solutions for Mac devices managed through JAMF Pro
• Act as the escalation point for complex live service issues and lead root cause analysis through to a fix
• Write design and build documentation for macOS end user devices
• Support the Windows and mobile estates, helping first line teams where needed
• Maintain and improve the device platform, and share your knowledge with the wider team
• Make infrastructure changes through formal change control and keep the documentation up to date At least 3-4 years in a macOS engineering role
• Strong hands-on experience with JAMF Pro
• Experience managing a large estate of 1,000+ devices
• 3rd line support experience, resolving complex issues and acting as an escalation point
• Active SC clearance