Infrastructure Engineer III - M365

J.P. MORGAN; Bournemouth; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join J.P. Morgan as an Infrastructure Engineer III, where you will enhance the operational stability of Microsoft 365 services. In this role, you'll lead automation efforts, develop scripts, and collaborate closely with product teams to ensure robust, secure collaboration platforms. If you are skilled in Microsoft technologies and automation practices, we invite you to apply to contribute to our high-performing team.

Qualifications

• Experience with automating Microsoft 365 services and ensuring operational stability.
• Hands-on experience with hybrid M365 deployments.
• Familiarity with operational best practices in enterprise environments.

Responsibilities

• Engineer and maintain resiliency capabilities for Microsoft 365 services.
• Develop PowerShell scripts for automation and monitoring.
• Support incident response and analysis for M365 outages.

Skills

Microsoft 365 administration

PowerShell scripting

Microsoft Teams setup

Microsoft Graph API

OAuth 2.0

Education

Formal training or certification on Microsoft 365

Tools

PowerShell

Microsoft Teams

Microsoft Graph API

Entra ID

Job description

Job Description

As an Infrastructure Engineer III at JPMorgan Chase within the Technology Infrastructure team, you will have the opportunity to lead the development, automation, and operational stability of Microsoft 365 services across the enterprise. You will work closely with engineering and product teams to ensure our collaboration platforms are robust, secure, and continuously improving, enhancing employee productivity and reducing operational risk.

Job Responsibilities

• Engineer and maintain resiliency capabilities for Microsoft 365 services with a focus on automation, and operational excellence.
• Develop and maintain PowerShell scripts and other automation tools to support monitoring, alerting, and self-healing capabilities across M365 workloads.
• Design and maintain integrations using Microsoft Graph API and modern development frameworks to ensure continuity and recoverability of M365 services during disruptions.
• Configure and harden Entra ID (formerly Azure AD) with a focus on high availability, secure app registrations, conditional access policies, and hybrid identity scenarios that support failover and disaster recovery.
• Implement and troubleshoot OAuth 2.0 authentication flows with an emphasis on secure, fault-tolerant access for enterprise applications, ensuring minimal impact during outages or credential-related incidents.
• Participate in Agile ceremonies and contribute to sprint planning, backlog grooming, and continuous delivery.
• Collaborate with cross-functional teams to deliver secure, scalable, and resilient solutions.
• Support incident response and post-mortem analysis for M365-related outages or degradations.
• Contribute to proof-of-concepts and pilot initiatives that improve platform resiliency and performance.

Required qualifications, capabilities and skills

• Formal training or certification on Microsoft 365 concepts and proficient applied experience
• Strong hands-on experience with:
  • Microsoft 365 administration and configuration
  • Microsoft Teams setup, governance, and app integrations
  • PowerShell scripting for automation and monitoring
  • Microsoft Graph API for custom integrations
  • Entra ID (Azure AD), app registration, and identity management
  • OAuth 2.0 and secure authentication practices
• Experience supporting large-scale, hybrid M365 deployments with a focus on uptime and performance.
• Familiarity with incident management, change control, and operational best practices in enterprise environments.

Preferred qualifications, capabilities and skills

• Familiarity with modern development frameworks such as React.js, Node.js, Java, C#, Python, Java OR .NET.
• Microsoft certifications such as:
  • MS-900 (Microsoft 365 Fundamentals)
  • MS-102 (Microsoft 365 Administrator)
  • SC-400 / SC-401 (Information Protection and Compliance / Identity and Access Administrator)
• Experience with monitoring tools, logging frameworks, and observability practices.
• Exposure to cloud-native application design and serverless computing.
• Passion for building inclusive, diverse, and high-performing teams.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.