Infrastructure Engineer - Handepay

PayPoint Group; Liverpool; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Infrastructure Engineer, where you will play a pivotal role in enhancing IT infrastructure stability and automation. This exciting position offers the chance to work with advanced Windows and Linux technologies while ensuring compliance with regulatory standards. You'll engage in operational support, drive automation, and contribute to innovative projects in a dynamic environment. With a hybrid work model and opportunities for professional growth, this role is perfect for those passionate about technology and infrastructure improvement. Embrace the opportunity to make a significant impact in a collaborative team setting.

Benefits

25 days annual leave plus 8 bank holidays

Share Incentive Scheme

Electric Vehicle Scheme

Life Assurance

Employee benefits discounts

Opportunity for career progression

Employee social events

Free refreshments

Contributory pension scheme

Qualifications

• Proven experience in production support or project delivery.
• Detail-oriented with strong communication skills.
• Expertise in Windows and Linux technologies.

Responsibilities

• Ensure operational support and incident resolution for infrastructure.
• Drive automation of infrastructure tasks for efficiency.
• Implement and maintain disaster recovery services.

Skills

Windows Server OS

Linux (Ubuntu, RedHat, Rocky)

Microsoft Azure Stack

VMWare

PowerShell Scripting

IaC Technologies (Ansible, Terraform)

Microsoft Exchange

Cisco Routers and Switches

Microsoft SQL

Network Security

Education

Relevant IT Degree

Tools

zScaler

CrowdStrike

Solarwinds

Grafana

Azure DevOps

Job description

Job Details: Infrastructure Engineer - Handepay

Vacancy No: VN380

Employment Type: Full-Time

Location: Liverpool

Why are we recruiting?
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.

What will you be doing?
Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure.

The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.

As an Infrastructure Engineer they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environments.

Be responsible for and deliver:

• Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
• Engaging with relevant 3rd party support to assist with incident resolution
• Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform
• Ensure compliance and operation within all company controls and security standards
• Assist with Projects and Infrastructure Delivery
• Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks
• Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards
• Service improvement through best practice and new and innovative technologies
• Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
• Review and approve changes in line with the Change Management Process
• Implement, maintain and test PayPoint DR services as and when required to do so
• Update documentation, policies and procedures as well as ensuring that they are followed
• Cover on call for 1 week out of 4 per month
• And any other duties where applicable

What would we like from you?
Proven Production Support or Project Delivery experience
Proven ability to document and explain designs
Detail orientated with strong written and verbal communication skills

Expert Knowledge in the following:

• Windows Server OS’s (Ideally from 2016 to 2022)
• Full Windows Stack including DHCP, DNS, AD
• Linux (Ideally Ubuntu, RedHat and Rocky)
• Microsoft Exchange 2013/2016
• Microsoft Office 365
• Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
• Hyper-V

Proven support experience in the following:

• VMWare
• NetApp
• System Center
• Cisco, Routers and Switches
• Microsoft SQL
• IaC Technologies (Ansible, Terraform, etc)
• Understanding of security in relation to network, server, applications, data and databases

It would be great if you already have:

• PCI-DSS compliance
• Proficient in PowerShell Scripting, Bash Scripting or Python
• Windows Storage Spaces and Storage Spaces Direct
• HPE Hardware
• Design of Highly Available Systems

Experience in:

• Delivering projects and solutions from inception to completion

Any experience with the following software products:

• zScaler
• CrowdStrike
• SIEM
• Solarwinds
• Zabbix
• Grafana
• Azure DevOps
• Jenkins

What can we do for you?
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Liverpool.

• 25 days annual leave plus 8 bank holidays
• Share Incentive Scheme
• Electric Vehicle Scheme
• Life Assurance
• Discounts through our employee benefits platform
• Opportunity to progress through the business
• Employee social events, lunches and activities
• Free refreshments provided
• Contributory company pension scheme.

At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.