Infrastructure Engineer

PayPoint plc.; Liverpool; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Infrastructure Engineer to enhance their IT Infrastructure while embracing next-gen cloud technology and automation. This role involves operational support, incident management, and ensuring compliance with regulatory standards. Ideal candidates will have a strong background in Windows and Linux technologies, coupled with experience in project delivery and automation. Join a dynamic team that values innovation and offers opportunities for professional growth in a collaborative environment, all while enjoying a hybrid working model.

Benefits

25 days annual leave plus 8 bank holidays

Share Incentive Scheme

Electric Vehicle Scheme

Life Assurance

Employee benefits discounts

Opportunity for career progression

Employee social events and activities

Free refreshments

Contributory company pension scheme

Qualifications

• Proven experience in installation and support of Windows and Linux technologies.
• Strong understanding of Infrastructure services for On-Premise and In-Cloud technologies.

Responsibilities

• Operational support of Infrastructure, managing incidents and problems.
• Proactively drive automation of infrastructure tasks for efficiency.

Skills

Windows Server OS

Linux (Ubuntu, RedHat, Rocky)

PowerShell Scripting

Bash Scripting

Python

Incident Management

Project Delivery

Detail-oriented Communication

Tools

VMWare

NetApp

Microsoft SQL

Cisco Routers and Switches

Hyper-V

Azure DevOps

Jenkins

zScaler

Job description

Why are we recruiting?
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.

What will you be doing?
Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure.

The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.

As an Infrastructure Engineer, they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environments.

Key Responsibilities

1. Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
2. Engaging with relevant 3rd party support to assist with incident resolution
3. Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform
4. Ensure compliance and operation within all company controls and security standards
5. Assist with Projects and Infrastructure Delivery
6. Proactively drive automation of infrastructure tasks to guarantee the outcome of repeatable tasks
7. Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards
8. Service improvement through best practice and new and innovative technologies
9. Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
10. Review and approve changes in line with the Change Management Process
11. Implement, maintain and test PayPoint DR services as and when required
12. Update documentation, policies and procedures and ensure they are followed
13. Cover on-call duties for 1 week out of 4 per month
14. Perform any other duties as applicable

What would we like from you?

• Proven Production Support or Project Delivery experience
• Proven ability to document and explain designs
• Detail-oriented with strong written and verbal communication skills

Expert Knowledge in the following:

• Windows Server OS’s (Ideally from 2016 to 2022)
• Full Windows Stack including DHCP, DNS, AD
• Linux (Ideally Ubuntu, RedHat, and Rocky)
• Microsoft Exchange 2013/2016
• Microsoft Office 365
• Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
• Hyper-V

Proven support experience in:

• VMWare
• NetApp
• System Center
• Cisco, Routers and Switches
• Microsoft SQL
• IaC Technologies (Ansible, Terraform, etc)
• Understanding of security in relation to network, server, applications, data, and databases

Additional preferred experience:

• PCI-DSS compliance
• Proficient in PowerShell Scripting, Bash Scripting or Python
• Windows Storage Spaces and Storage Spaces Direct
• HPE Hardware
• Design of Highly Available Systems

Experience in:

• Delivering projects and solutions from inception to completion

Optional software experience:

• zScaler
• CrowdStrike
• SIEM
• Solarwinds
• Zabbix
• Grafana
• Azure DevOps
• Jenkins

What can we do for you?

The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Liverpool.

• 25 days annual leave plus 8 bank holidays
• Share Incentive Scheme
• Electric Vehicle Scheme
• Life Assurance
• Discounts through our employee benefits platform
• Opportunity to progress through the business
• Employee social events, lunches, and activities
• Free refreshments provided
• Contributory company pension scheme

At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.