Infrastructure Engineer

PayPoint; Liverpool City Region; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Vacancy Name
Infrastructure Engineer

Vacancy No
VN437

Employment Type
Full-Time

Business Name
Handepay

Location
Liverpool

Job Details

Why are we recruiting?
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group's IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.
What will you be doing?
Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure.

The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.

Responsibilities:

• Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
• Engaging with relevant 3rd party support to assist with incident resolution
• Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform
• Ensure compliance and operation within all company controls and security standards
• Assist with Projects and Infrastructure Delivery
• Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks
• Identify improvements to existing processes ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards
• Service improvement through best practice and new and innovative technologies
• Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
• Review and approve changes in line with the Change Management Process
• Implement, maintain and test PayPoint DR services as and when required to do so
• Update documentation, policies and procedures as well as ensuring that they are followed
• Cover on call for 1 week out of 4 per month
• And any other duties where applicable

What would we like from you?

Proven Production Support or Project Delivery experience
Proven ability to document and explain designs
Detail oriented with strong written and verbal communication skills

Expert Knowledge in the following:

• Windows Server OS's (Ideally from 2016 to 2022)
• Full Windows Stack including DHCP, DNS, AD
• Linux (Ideally Ubuntu, RedHat and Rocky)
• Microsoft Exchange 2013/2016
• Microsoft Office 365
• Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
• Hyper-V

Proven support experience in the following:

• VMWare
• NetApp
• System Center
• Cisco, Routers and Switches
• Microsoft SQL
• IaC Technologies (Ansible, Terraform, etc)
• Understanding of security in relation to network, server, applications, data and databases

It would be great if you already have:

• PCI-DSS compliance
• Proficient in PowerShell Scripting, Bash Scripting or Python
• Windows Storage Spaces and Storage Spaces Direct
• HPE Hardware
• Design of Highly Available Systems

Experience in:
Delivering projects and solutions from inception to completion

Any experience with the following software products:

• zScaler
• CrowdStrike
• SIEM
• Solarwinds
• Zabbix
• Grafana
• Azure DevOps
• Jenkins

What can we do for you?
The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Liverpool.

• 25 days annual leave plus 8 bank holidays
• Share Incentive Scheme
• Electric Vehicle Scheme
• Life Assurance
• Discounts through our employee benefits platform
• Opportunity to progress through the business
• Employee social events, lunches and activities
• Free refreshments provided
• Contributory company pension scheme.

At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.