Infrastructure Engineer / Cloud Engineer (AWDO-C15306) in Bristol)

AWD online; West of England; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company pension

Income Protection

Health Cash Plan

Training & Development

Employee discounts

Volunteer Day

Job summary

AWD online is seeking a Senior Cloud Infrastructure Engineer to own escalation-driven cloud and hybrid infrastructure work, spanning Microsoft 365, Azure, on-premises and hybrid environments.

You will diagnose complex incidents, drive sustainable resolutions within an ITIL-aligned framework, and collaborate with engineers and architects on design, implementation, migration and transition across enterprise environments.

Qualifications

• Experience delivering third-line cloud support or projects in enterprise/service provider contexts.
• Proficient in Microsoft Azure infrastructure and Microsoft 365 apps including Exchange, SharePoint and OneDrive.
• Strong knowledge of Microsoft 365 security/compliance (Defender, Purview, Intune).
• Experience with Active Directory/Entra ID, Windows Server and on-premises/hybrid MS infra.

Responsibilities

• Provide third-line support for cloud and on-prem infrastructure, owning complex issues to resolution.
• Diagnose incidents, identify root causes and drive sustainable fixes.
• Design, implement and support cloud services for customers and users.
• Contribute to design, migration and transition across enterprise environments.
• Own small projects and contribute to service improvements and tech roadmap.
• Maintain Microsoft 365 and endpoint devices.
• Support Azure infrastructure and network elements.
• Ensure security and governance compliance.
• Develop SME knowledge and share expertise with colleagues.
• Participate in on-call rota.

Skills

Azure infra

M365 support

AD/Entra ID

Windows Server

PowerShell

Hybrid Microsoft infra

ITIL

Tools

Microsoft 365

Exchange

Job description

Senior Cloud Infrastructure Engineer

Take on a senior technical role spanning third-line support, complex Microsoft cloud environments and enterprise projects, with ownership of challenging issues and the opportunity to develop SME-level expertise.

If you've also worked in the following roles, we'd also like to hear from you: Senior Cloud Engineer, Senior Infrastructure Engineer, Cloud Infrastructure Engineer, 3rd Line Infrastructure Engineer, Microsoft 365 Engineer, Azure Engineer, Infrastructure Specialist, Systems Engineer, Cloud Support Engineer, Senior Systems Engineer

Benefits include company pension, income protection, health cash plan, training and development, employee discounts and a volunteer day.

SALARY: £50,000 - £60,000 pro rata per annum (depending on experience) + Benefits

LOCATION: Hybrid - 2 days at the Bristol office and 3 days working from home

JOB TYPE: Full-Time, Fixed-Term Contract (ending 31 December 2027). The provisional start date is November 2026.

WORKING HOURS: 37.5 hours per week, Monday to Friday. Participation in the on-call rota is required

JOB OVERVIEW

Build your senior cloud and infrastructure expertise in a hands-on opportunity combining complex support and project delivery. The Senior Cloud Infrastructure Engineer will act as a senior escalation point across Microsoft 365, Azure, on-premises and hybrid environments.

The Senior Cloud Infrastructure Engineer will diagnose complex incidents, identify root causes and drive sustainable resolutions within an ITIL-aligned framework.

Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical capability.

DUTIES

Your duties as the Senior Cloud Infrastructure Engineer include:

• Third-Line Technical Support: Provide third-line support for cloud, on-premises infrastructure and applications, taking ownership of complex technical issues through to resolution
• Incident and Problem Resolution: Diagnose complex incidents, identify root causes and drive sustainable resolutions
• Cloud Service Design and Support: Design, implement and support cloud services for customers and users
• Solution Delivery: Contribute to design, implementation, migration and transition across enterprise-grade environments
• Projects and Roadmap: Own small projects or project tasks and contribute to service improvements and the technology roadmap
• Microsoft 365 and Endpoint Management: Maintain Microsoft 365 and endpoint devices
• Azure Infrastructure and Networking: Support Azure infrastructure and associated network elements
• Security and Governance: Support security, governance and ISO requirements
• Technical Capability: Maintain relevant certification, develop SME-level knowledge and share expertise with colleagues
• On-Call Support: Participate in the on-call rota

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous third-line or similar experience delivering cloud support or projects, ideally in an enterprise or service provider environment
• Microsoft Azure infrastructure and Microsoft 365 application support, including Exchange, SharePoint and OneDrive
• Microsoft 365 security and compliance knowledge, including Defender, Purview and Intune
• Active Directory and Entra ID, Windows Server and desktop operating systems, plus on-premises and hybrid Microsoft infrastructure
• Microsoft SCOM, SCCM/MECM and WSUS
• SQL Server database administration and basic PowerShell scripting
• Advanced troubleshooting, problem-solving and technical judgement, with the ability to work independently on complex issues
• Ability to produce solution designs, topologies, support documentation and scripts, with an understanding of intellectual property and open-source licensing
• Server and desktop hardware support and backup technologies
• Ability to work in line with security and data privacy policies
• Customer-focused approach with ownership, initiative, flexibility and efficient execution
• Right to work in the UK is required; visa sponsorship is not available

DESIRABLE

• Relevant Microsoft certification
• Knowledge of other Microsoft 365 applications such as Dynamics, Power BI, Power Platform and Flow
• Basic Linux knowledge
• Advanced networking knowledge
• Microsoft Teams

BENEFITS

• 25 days' holiday pro rata plus bank holidays
• Company pension
• Income Protection
• Health Cash Plan
• Death in Service (4 x salary)
• Training & Development
• Employee discounts
• Volunteer Day

Benefits include company pension, income protection, health cash plan, training and development, employee discounts and a volunteer day.