Infrastructure Engineer

Set2Recruit; Greater London; Hybrid; GBP 47,000 - 60,000; Full time

Benefits offered by this job

Staff awards

Social events

Referral bonuses

Professional development

Hybrid work pattern

Job summary

Set2Recruit is helping a London-based MSP recruit an Infrastructure Solutions Engineer to lead complex client infrastructures and drive strategic IT projects. You will own 3rd-line support, mentor junior engineers, and ensure high standards of security and reliability while delivering outstanding client outcomes.

Based in London with a hybrid pattern (2 days WFH), the role offers 40 hours per week, and opportunities for professional development within a fast-paced creative IT services

Qualifications

• Experience working for an MSP in a project delivery focused role is essential.
• Strong server and cloud infrastructure expertise.
• Experience leading 3rd-line support and client-facing projects.
• Mentoring junior engineers and documenting solutions.

Responsibilities

• Provide expert-level 3rd-line support for server environments, virtualization, networking, cloud services, and security.
• Lead end-to-end infrastructure projects, including migrations, virtualization deployments, cloud solutions (Azure), and network upgrades.
• Work with clients to understand needs and guide technical implementations.
• Mentor junior engineers and ensure best practices and quality.
• Design and implement security measures and ensure regulatory compliance.
• Document configurations, solutions, and troubleshooting steps with client-facing reports.

Skills

Windows Server

Active Directory

DNS/DHCP

Networking

Azure

Virtualization

Firewalls

Security & Compliance

Project leadership

Mentoring

Tools

Veeam

Acronis

Cove

Dell PowerVault

Synology

Job description

Infrastructure Solutions Engineer — London

Sector: MSP

Location: London (hybrid 2 days a week WFH)

Experience working for a MSP in a project delivery focused role is essential for this position.

We\'re working with a fast-paced managed IT services provider for the creative industry, proudly serving 5,000+ users and 100+ businesses from their London base. Their success is built on a strong culture, exceptional people, and an unrelenting focus on quality.

Role Overview

Our client is seeking a motivated and enthusiastic Infrastructure Solutions Engineer with deep expertise in infrastructure management to join their growing team. The role involves leading 3rd-line support, managing complex client infrastructures, and delivering strategic IT solutions. The Solutions Engineer will act as a technical leader within the team, mentoring junior engineers and ensuring the highest levels of technical service.

Responsibilities

• Technical Leadership & Troubleshooting: Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team.


• Project Ownership: Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.


• Client Interaction: Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations.


• Team Mentorship: Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards.


• Security & Compliance: Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.


• Documentation & Reporting: Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement.

Technical Skills

• Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration


• Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)


• In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning


• Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)


• Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)


• Experience with endpoint protection platforms including Microsoft Defender and Sophos


• Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades

The Package

• 40 hours per week, Monday–Friday, 9am–6pm


• Quarterly and annual staff awards, funded social events, referral bonuses


• 22 days' annual leave plus Bank Holidays, increasing to 25 days with tenure


• Continual professional development and learning opportunities


• Up to £60,000 DOE