Infrastructure Engineer

Halian | Managed Services, Recruitment Agency & Contract Staffing; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension

Training

Career progression

Company benefits

Multi-site project exposure

Job summary

Halian is seeking an experienced IT Infrastructure Engineer to support, maintain, and develop core infrastructure across on‑premise, cloud, and hybrid environments. You will manage servers, storage, virtualization platforms, backup systems, and security across multiple locations.

The role requires strong Windows Server, Active Directory, and M365 skills, plus familiarity with virtualization (VMware/Hyper‑V) and ITIL‑based processes.

Qualifications

• Commercial experience supporting enterprise IT infrastructure environments.
• Strong experience supporting Windows Server environments.
• Good knowledge of Active Directory and Group Policy.
• Experience supporting Microsoft 365 and Entra ID.
• Experience with virtualization platforms such as VMware and/or Hyper‑V.
• Experience supporting backup and recovery technologies.
• Knowledge of storage technologies and endpoint management.
• Understanding of basic networking principles.
• Experience supporting cloud and hybrid infrastructure environments.
• Strong troubleshooting and analytical skills.
• Experience working within a structured IT support or ITIL‑based environment.

Responsibilities

• Supporting, maintaining, and administering servers, storage, virtualization platforms, cloud services, and backup systems.
• Ensuring availability, performance, reliability, and security of infrastructure across multiple locations.
• Managing Microsoft‑based environments including Windows Server, Active Directory, Microsoft 365, and Entra ID.
• Monitoring infrastructure performance and identifying opportunities for improvement and risk reduction.
• Supporting cybersecurity initiatives including patch management, vulnerability remediation, endpoint protection, MFA, and access controls.
• Assisting with disaster recovery and business continuity planning and solutions.
• Supporting infrastructure projects including upgrades, migrations, cloud adoption, ERP implementations, and site integrations.
• Investigating and resolving infrastructure incidents within defined SLAs.
• Working with service desk, network, and application support teams for effective service delivery.
• Managing relationships with third‑party suppliers and technology partners.
• Maintaining accurate technical documentation and operational procedures.
• Participating in change management to ensure changes are tested and implemented.
• Supporting the wider IT team and contributing to resilience of the technology environment.
• Occasionally travelling to other business sites.

Skills

Windows Server

Active Directory

Group Policy

Microsoft 365

Entra ID

VMware

Hyper‑V

Backup & Recovery

Storage Technologies

Networking Principles

Cloud & Hybrid Infra

Troubleshooting

ITIL‑based Environment

Tools

Palo Alto Firewalls

CrowdStrike

Microsoft Defender

Job description

BENEFITS – Pension, Training & Development, Career Progression, Company Benefits, Multi-Site Project Exposure etc.

We are a growing organisation operating across multiple locations and investing in the development, security, and resilience of our IT infrastructure. We are looking to expand our IT team with the addition of an IT Infrastructure Engineer to support a broad range of on-premise, cloud, and hybrid technologies.

We are looking to hire an experienced IT Infrastructure Engineer to support, maintain, and develop core infrastructure environments across the business. This is a varied hands‑on role covering servers, virtualisation, cloud services, backup and recovery, cybersecurity, identity management, and infrastructure projects.

The IT Infrastructure Engineer MUST have:

• Commercial experience supporting enterprise IT infrastructure environments
• Strong experience supporting Windows Server environments
• Good knowledge of Active Directory and Group Policy
• Experience supporting Microsoft 365 and Entra ID
• Experience with virtualisation platforms such as VMware and/or Hyper‑V
• Experience supporting backup and recovery technologies
• Knowledge of storage technologies and endpoint management
• Understanding of basic networking principles
• Experience supporting cloud and hybrid infrastructure environments
• Strong troubleshooting and analytical skills
• Experience working within a structured IT support or ITIL‑based environment

The IT Infrastructure Engineer will ideally have the following attributes:

• Experience with Microsoft Azure and cloud infrastructure technologies
• Experience with cybersecurity platforms such as CrowdStrike, Microsoft Defender, or similar
• Experience supporting or managing Palo Alto Firewalls
• Knowledge of Zero Trust security principles
• Experience supporting manufacturing or multi‑site environments
• Exposure to automation and scripting technologies such as PowerShell
• Relevant Microsoft, Azure, Virtualisation, ITIL, or CompTIA certifications would be beneficial
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication skills and the ability to work with technical and non‑technical stakeholders
• A proactive, customer‑focused, and solutions‑based approach
• Strong attention to detail and commitment to high‑quality standards
• A collaborative mindset with a focus on continuous improvement

The IT Infrastructure Engineer role will involve:

• Supporting, maintaining, and administering servers, storage, virtualisation platforms, cloud services, and backup systems
• Ensuring the availability, performance, reliability, and security of infrastructure systems across all business locations
• Managing Microsoft‑based environments including Windows Server, Active Directory, Microsoft 365, and Entra ID
• Monitoring infrastructure performance and identifying opportunities for improvement, optimisation, and risk reduction
• Supporting cybersecurity initiatives including patch management, vulnerability remediation, endpoint protection, MFA, and access controls
• Assisting with disaster recovery and business continuity planning and solutions
• Supporting infrastructure projects including system upgrades, migrations, cloud adoption, ERP implementations, and site integrations
• Investigating and resolving infrastructure incidents, technical escalations, and complex problems within agreed service levels
• Working closely with service desk, network, and application support teams to ensure effective service delivery
• Managing relationships with third‑party suppliers, support providers, and technology partners
• Maintaining accurate technical documentation including infrastructure diagrams, configurations, standards, and operational procedures
• Participating in change management activities to ensure infrastructure changes are assessed, tested, documented, and implemented effectively
• Supporting the wider IT team and contributing to the ongoing improvement and resilience of the technology environment
• Occasionally travelling to other business sites where required