Infrastructure Engineer

Jisc; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An innovative organization is seeking an Infrastructure Engineer to enhance its IT infrastructure. This role involves deploying and maintaining cloud and on-prem solutions, ensuring efficiency and security in all systems. With a focus on collaboration and continuous improvement, you will work closely with architects and teams to implement cutting-edge technologies that support the organization's mission in education and research. Embrace the opportunity to make a significant impact while enjoying a flexible work environment that values work-life balance and personal development.

Benefits

Flexible work pattern

31 days annual leave

Annual performance award

Health care cash plan

Professional development budget

Home office allowance

Financial well-being support

Charity donation scheme

Cycle to work scheme

Employee recognition awards

Qualifications

• Experience with cloud and on-prem infrastructure support.
• Ability to automate infrastructure management and deployment.

Responsibilities

• Deploy new infrastructure solutions aligned with business needs.
• Implement security measures and monitor system performance.
• Maintain documentation for system configurations and procedures.

Skills

Linux

Chef

M365

Azure

AWS

Cisco Firewalls

Commvault

Meraki SD WAN

Education

ITIL v4 Foundation

Professional qualification in Jisc Core Infrastructure technology

Tools

Monitoring tools

Logging tools

Backup tools

Job description

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Jisc grade: TNE3 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the team and the role:

We develop new products to meet the needs of our members now and in the future, and provide technology leadership within the organisation and to our members and customers. Most of Jisc's technical resource and capability sits within our Group CTO directorate, allowing us to focus on delivering Jisc's digital vision for members and customers.

This critical role is within Workplace IT, in the Cloud and Connectivity team. The team’s role is to develop and maintain the core platforms on both cloud and on-prem infrastructure to support our customer facing activities.

You will play a crucial role in building, deploying, evaluating, and maintaining Jisc IT infrastructure using the latest technology. The role ensures that all IT systems supporting Jisc business runs efficiently and seamlessly.

This role can be offered at Infrastructure engineer or Senior infrastructure engineer level dependant on skillset and experience.

Responsibilities will include:

• Working closely with the infrastructure architect to deploy new infrastructure solutions, ensuring they aligns with business needs, scalability, and technological advancements.
• Implementing security measures to safeguard the infrastructure, including firewalls, encryption, access controls, and vulnerability assessments.
• Automating the setup and management of infrastructure components, writing code to define and deploy resources, making the process efficient and consistent.
• Continuously monitoring system performance, tracking resource utilization, and setting up logging mechanisms to identify issues promptly.
• Overseeing upgrades, migrations, and integrations, ensuring minimal disruption to services, coordinating with other teams and stakeholders.
• Maintaining comprehensive documentation, including system configurations, procedures, and troubleshooting guides.

Key Skills and Experience:

• Demonstrable experience of using tools to support Jisc Technologies, for example Monitoring tools, logging tools, Backup tools.
• Strong Linux focus and previous experience of Chef essential.
• Previous experience of using at least 1 of the Jisc Core Technologies: M365, Teams, Exchange, Intune, Azure, AWS, VMware, Commvault, Cisco Firewalls and Meraki SD WAN.
• Previous experience working within a team and creating documents and provide technical guidance.
• At least 1 professional qualification in Jisc Core Infrastructure technology or Relevant experience.
• ITIL v4 Foundation.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Education

• Industries

  Education and IT Services and IT Consulting

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