Infrastructure Engineer

HM Revenue & Customs; Gillingham; Hybrid; GBP 44,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Infrastructure Engineer to join their innovative team. This role is crucial in supporting the fight against serious and organized crime, ensuring robust IT systems for critical investigations. The ideal candidate will thrive in a dynamic environment, delivering exceptional support while collaborating with a diverse team. With a focus on technology and infrastructure, you will play a key role in shaping future solutions. Enjoy a flexible working culture, generous leave allowance, and opportunities for professional development in a rewarding career that makes a real impact.

Benefits

Civil Service Pension Scheme

Flexible Working Options

Generous Leave Allowance

Coaching and Development

Family Friendly Policies

Personal Support

Qualifications

• Strong background in Service Management and Operations.
• Experience with network technologies including Cisco firewalls.
• Ability to troubleshoot and identify problems across different technology capabilities.

Responsibilities

• Oversee IT operations solutions and services delivery.
• Provide third-line support and project delivery.
• Lead infrastructure specialist teams and develop junior colleagues.

Skills

Service Management

Network Technologies

Incident Management

Problem Management

Change Management

Data Centre Management

Cryptography

Virtual Machines

Education

ITIL 3 or V4 Foundation

CompTIA Security+

CompTIA A+

Tools

Cisco Firewalls

Cisco Switches

VOIP Technology

VPNs

Job description

Gillingham (Kent)

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Capability, Development, Infrastructure and Innovation (CDII) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CDII provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

Capability, Development, Infrastructure and Innovation (CDII) is committed to providing development and training to all staff through industry recognised training courses such as Access to learning and development tailored to your role.

A working environment that supports and continues to explore a range of flexible working options for infrastructure and technology roles.

A welcoming, working culture which encourages and supports inclusion and diversity.

Job Description

This role sits within the CODE Technology team and is integral to the wider CDI2 team and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.

As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Lead IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology.

This role sits within the CODE Technology team and is integral to the wider CDI2 team and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.

As FIS grows, so does the need for Infrastructure support. The Senior Infrastructure Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.

If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.

As a Lead IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You'll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications.

Working to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS Infrastructure and Technology.

Person specification

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

The successful candidate will be undertaking the following (but not limited to):

Technical aspects of the role include (but not limited to):

• Overseeing the preparations, integration delivery and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, and Key Performance Indicators (KPIs) throughout the product life cycle.
• Assisting in the provision of outstanding services and consistent levels of capability.
• Working with technical architects and engineers to translate architectural designs into products and services.
• Working with and support third parties in providing infrastructure services.
• Providing input into overall management - workforce, budget, technology roadmaps, projects and tasks.
• Provide direct support in the active management of strategic capacity planning,
• Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Responding to incidents and problems within agreed SLA’s
• Be thoroughly familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.
  
  

Leadership –

• Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions.
• Develop and coach less experienced team members, sharing technical knowledge and best practice.
  
  

Additional responsibilities - may include conducting technical workshops to assess business requirements to support upgrades or changes to existing services and provide management with recommendations and options on how to proceed.

Travel and On Call - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre.

Due to the nature of the technology and on premises facilities CODE Technology support, flexible office attendance cannot be guaranteed.

Essential Criteria

• Strong background in Service Management and Operations (particularly Request Fulfilment, Incident/Problem/Change Management) with experience of Service Transition.
• Experience with, or exposure to network technologies such as Cisco firewalls and switches including ASA firewalls VOIP technology and VPNs.
• Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre.
• Experience with or awareness of CISCO ISE GUI administration.
• Experience with or exposure of Datacentre management comprising, planning installation, maintenance and improvement, focusing on power, cooling, environmental monitoring, hardware deployment and encryption.
• Ability to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot and identify problems across different technology capabilities.
• Experience or exposure to implementing, managing, and supporting the delivery of physical desktops.
• Experience with or exposure to commercial and Government grade Cryptography devices.
• A good understanding of the Government Security Classification system.
• Experience of coaching junior colleagues.
  
  

Desirable Criteria

• Full UK Driving licence
• ITIL 3 or V4 foundation
• CompTIA Security+
• COMPTIA A+
• Experience of working towards cyber security standards.
  
  

Training Requirements

As part of Government Digital and Data profession you will have access to up-to-date learning, including industry recognised qualifications and supported career pathways.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked 4 questions at interview to assess your technical skills in the following areas plus an intray exercise. CISCO Switches CISCO ISE VOIP Data Centre management
  
  

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
  
  

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

FP levels are reviewed annually – on a business need and personal basis – and may be subject to change.

If you currently receive the Flexibility Payment, which may include Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments.

Details of the Flexibility Payment can be found in the attached document.

The pay advertised also includes an additional Level 2 Flexibility Payment (FP) that is paid monthly with salary. This supports Law Enforcement activity, by providing the business with the flexibility to meet business needs. Supporting a national network of law enforcement investigators, you will be expected to work longer hours, weekends and bank holidays if required. This will be payable once you have completed your probation period.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Before you apply

To work for HMRC’s CODE Technology team and to meet the security requirements you must be a British Citizen or hold UK Dual Nationality to apply.

This role requires highest level of security clearance. This is known as Developed Vetting (DV). This vetting can be Lengthy but it’s our way of understanding whether it’s appropriate for you to have access to classified information and it ensures that we minimise any risks to you or us. Any job offer is conditional to the attainment of the security clearance to DV and thus the security clearance is mandatory.

Please see the section below relating to Additional Security Information.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should set out your career history (max 500 words) and for each role include:
• A brief description of your duties
• Skills and experience
• Key achievements
  
  

You should try to match these to the key responsibilities within the person specification in the job advert.

Professional Qualifications relating to the role should be provided (max 250-words).

• A 750-word personal statement. Your personal statement should evidence how your skills and experience meet the essential criteria in line with the job description mentioned. Your evidence needs to show us you have the experience, approach, and skills we’re looking for. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.
  
  

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

At sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, in order to determine your suitability for the role.

We will assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
  
  

You will also be asked 4 questions at interview to assess your technical skills in the following areas.

CISCO Switches

CISCO ISE

VOIP

Data Centre management

Interviews will take place face to face at the Stratford Regional Centre - 14 Westfield Avenue, Stratford, London, E20 1HZ. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [e-mail] – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via [e-mail] as soon as possible before the closing date to discuss your needs.
  
  

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Developed Vetting (DV) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for DV is 10 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important Information For Existing HMRC Contractual Homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Additional Information

We are looking into ways to enhance the applicant experience.

As part of our legitimate interests, we are testing the use of new technologies such as automation and/or Artificial Intelligence in the assessment for CV, personal statement and behaviour statement.

Please note that for this specific vacancy, this testing may run in parallel with our standard assessment process and will not influence or determine the outcome of your application in any way. You can read the Civil Service Jobs and HMRC Privacy Notices for more information about our lawful basis for processing your personal data and HMRC’s use of AI.

If you don’t want your data to be used as part of the trial, please send your Application ID and the Vacancy Reference to [e-mail]

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Dorothy Telfer
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via [e-mail]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.