Infrastructure Engineer

Maritime and Coastguard Agency; Fareham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

28.97% Civil Service pension

25 days annual leave + bank holidays

Flexible working options

Job summary

Maritime and Coastguard Agency (MCA) seeks a Senior Infrastructure Engineer, also known internally as Lead IT Systems Engineer - Infrastructure, to provide technical guidance and governance across server, hosting and platform infrastructure.

You will oversee MSP-driven operations, contribute to project delivery and drive continual improvement for on‑premises and cloud environments, ensuring security, availability and resilience.

Qualifications

• Experience providing technical leadership for server, hosting and platform infrastructure.
• Ability to govern and assure complex infrastructure services.
• Experience guiding incident and problem resolution in a technical IT environment.

Responsibilities

• Provide technical leadership for MCA server, hosting, storage, backup and disaster recovery infrastructure.
• Coordinate with the MSP to assure maintenance, monitoring, patching and capacity planning.
• Act as senior escalation point for infrastructure incidents and service requests.
• Lead and coach IT teams, support knowledge sharing and shift-left activity.
• Translate infrastructure designs into operational services with technical architects.

Skills

Technical leadership

Governance

Incident management

Leadership coaching

Tools

Microsoft 365

Azure

Active Directory

Entra ID

Microsoft Server

Job description

Can you provide technical leadership, working closely with a Managed Service Provider across complex server, hosting and cloud infrastructure services?, The Maritime and Coastguard Agency (MCA) is seeking a Senior Infrastructure Engineer to provide technical guidance, governance and assurance across the organisation's server, hosting and platform infrastructure. Internally, the role is named Lead IT Systems Engineer - Infrastructure. Working within the IT Support function, you will help ensure core IT services remain secure, resilient, stable and aligned to business needs. This is an opportunity to work closely with managed service providers, technical teams and internal users to support critical systems used across the MCA. You will oversee infrastructure operations, support incident and problem resolution, contribute to project delivery and drive continual improvement across on-premises and cloud-based environments. Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below! Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers As a Senior Infrastructure Engineer, you will provide technical oversight of MCA's server and hosting infrastructure, ensuring services delivered through the Managed Service Provider are maintained, monitored, patched and operated effectively. You will act as a senior escalation point for infrastructure support, contribute to project delivery and help ensure MCA systems remain secure, available and performing to expected standards.

Your responsibilities will include, but aren't limited to:

• Providing technical leadership and oversight for MCA server, hosting, storage, backup and disaster recovery infrastructure.
• Working with the Managed Service Provider to assure infrastructure maintenance, monitoring, patching, capacity management and lifecycle planning.
• Acting as a senior escalation point for infrastructure incidents, problems and service requests, ensuring support is delivered within agreed targets.
• Leading, advising and coaching IT colleagues, supporting knowledge sharing and shift-left activity across support teams.
• Working with technical architects to translate infrastructure designs into effective operational services.
• Supporting project delivery by guiding technical engineering tasks and bringing new or updated infrastructure services into operation.
• Maintaining effective relationships with suppliers, partners and internal stakeholders to support service quality and continual improvement.
• Ensuring infrastructure access, security controls and operational practices comply with relevant policies, standards and regulations.

Do you have experience managing infrastructure support, supplier performance and continual service improvement in a technical IT environment?

Have you worked with Microsoft 365, Azure, Active Directory, Entra ID, Microsoft Server infrastructure and third-party vendors?