Infrastructure Engineer

Ground Control; Chelmsford; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life insurance

Online GP service

Subsidised gym

Holiday buy scheme

Performance‑linked bonus

Job summary

Ground Control is seeking an Infrastructure Engineer to support our Windows Server and Hyper-V environments while contributing to our Azure journey. You will troubleshoot complex issues, own problems to resolution, and work across AD, Group Policy and Microsoft 365 in a hybrid on‑premise/cloud setting.

You’ll be involved in BAU support and projects, with exposure to Azure migrations and a methodical approach to root cause analysis.

Qualifications

• Strong hands-on experience supporting Windows Server environments.
• Good knowledge of Hyper-V or similar virtualization technologies such as VMware.
• Experience with Active Directory and Group Policy.
• Experience supporting Microsoft Intune and Defender.
• A strong Infrastructure Engineer, Systems Engineer or 3rd Line infrastructure background.
• Experience troubleshooting complex infrastructure and systems issues.
• Comfortable working across both BAU support and infrastructure projects.
• Exposure to Azure and hybrid environments, ideally including involvement in migrations from on-premise infrastructure into Azure.
• A methodical approach to troubleshooting and root cause investigation.
• Someone who is comfortable taking ownership, adapting to changing priorities and working across a broad technology estate.
• Strong communication skills and the ability to work effectively with both technical and non-technical colleagues.

Responsibilities

• Manage and support Windows Server and Hyper-V environments.
• Troubleshoot infrastructure issues, taking ownership through to resolution.
• Support Microsoft Intune and Defender for a secure environment.
• Work across Active Directory, Group Policy and Microsoft 365.
• Support our hybrid and Azure environments, enabling cloud transition.
• Get involved in BAU and infrastructure projects.
• Monitor, maintain and improve the infrastructure estate.

Skills

Windows Server

Hyper-V

Active Directory

Group Policy

Microsoft Intune

Microsoft Defender

Azure

Azure migrations

Troubleshooting

Hybrid environments

Tools

VMware

Microsoft 365

Job description

You enjoy getting stuck into technical problems, understanding how things work and finding the right solution. You're just as comfortable supporting an established on-premise environment as you are getting involved in projects and helping an organisation move towards the cloud. That's exactly what we're looking for at Ground Control. Joining our IT team as an Infrastructure Engineer, you'll work across a varied Microsoft infrastructure environment, supporting our core on-premise systems while also contributing to our longer-term journey into Azure. This is a hands‑on role with a mix of BAU and project work, so you'll need to be comfortable switching between priorities, troubleshooting problems and taking ownership when something needs fixing. What you'll do:

• Manage and support our Windows Server and Hyper-V environments, ensuring our infrastructure remains stable, secure and performing effectively.
• Troubleshoot infrastructure and platform issues, taking ownership of problems through to resolution.
• Support Microsoft Intune and Defender, helping maintain a secure and well‑managed environment.
• Work across our wider Microsoft infrastructure, including Active Directory, Group Policy and Microsoft 365.
• Support our hybrid and Azure environments, contributing to our ongoing transition from on‑premise infrastructure into the cloud.
• Get involved in infrastructure projects and improvements, alongside your day‑to‑day BAU responsibilities.
• Monitor, maintain and improve our infrastructure estate, identifying potential issues and opportunities to strengthen resilience.
• Work closely with our wider IT team and Service Desk, sharing knowledge and providing support with more complex technical issues., We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.
  Strong hands‑on experience supporting Windows Server environments.
• Good knowledge of Hyper‑V or similar virtualisation technologies such as VMware.
• Experience with Active Directory and Group Policy.
• Experience supporting Microsoft Intune and Defender.
• A strong Infrastructure Engineer, Systems Engineer or 3rd Line infrastructure background.
• Experience troubleshooting complex infrastructure and systems issues.
• Comfortable working across both BAU support and infrastructure projects.
• Exposure to Azure and hybrid environments, ideally including involvement in migrations from on‑premise infrastructure into Azure.
• A methodical approach to troubleshooting and root cause investigation.
• Someone who is comfortable taking ownership, adapting to changing priorities and working across a broad technology estate.
• Strong communication skills and the ability to work effectively with both technical and non‑technical colleagues.

Desirable:

• Previous experience working within an MSP or similarly fast‑paced technical environment.
• Experience supporting or delivering migrations from on‑premise infrastructure into Azure.
• Broader networking, storage, backup and infrastructure experience.
  Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment for our customers and their communities.

We're a purpose driven, values centred business, on a mission to realise the potential of human nature by bringing together people, places and the planet. Human Nature - At Its Best Founded in 1973 Turnover Growing Daily IT · Head Office · Hybrid

• The opportunity to work across a varied Microsoft infrastructure environment
• A genuine mix of hands‑on BAU and project work
• Exposure to both on‑premise and cloud technologies
• The opportunity to contribute to our ongoing Azure journey
• Autonomy to take ownership of technical challenges and solutions
• A collaborative and supportive IT team
• Ongoing learning and development opportunities
• Hybrid working with flexibility
• Competitive salary and benefits package, Competitive salary - aligned with your skills and experience
• Performance‑linked bonus: Bonus opportunities aligned to your level and contribution.
• Pension scheme - helping you plan for the future
• Recognition schemes - celebrating and rewarding great work
• Online GP service - fast, convenient access to medical support
• Life insurance - providing added peace of mind
• Subsidised gym membership - supporting your health and wellbeing
• Holiday buy scheme - purchase up to 5 additional days of annual leave