Infrastructure Engineer

Identify Solutions; Caerphilly; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology firm based in Caerphilly is looking for an experienced Infrastructure Engineer to join their Technical Team. This role involves delivering cloud solutions and support for Office 365 and Azure. The ideal candidate will have strong customer service skills and experience with troubleshooting. A proactive attitude towards learning and excellent communication skills are essential. The company fosters a supportive environment for career development with technical skills training. A driving licence and transport are required.

Qualifications

• Experience with Microsoft 365 Administration and Troubleshooting.
• A full Driving Licence and access to own transport are essential.

Responsibilities

• Talk clients through a series of actions, either face‑to‑face or over the phone.
• Troubleshoot system and network problems, diagnosing and solving faults.
• Provide support, including procedural documentation and reports.

Skills

Deploying and supporting Office 365 solutions

Designing and implementing Microsoft Azure (IaaS) solutions

Excellent telephone manners and communications skills

Ability to prioritise and manage many open cases

Hands-on teamwork ethic

Tools

Microsoft Windows Server Operating Systems

PowerShell

Virtualization technologies

Azure

Job description

Infrastructure Engineer

• Based in Caerphilly
• Employee Owned Business

At Excellence IT, we know that it’s the skill and experience of our staff that make the difference. That’s why we put a big focus on training and development so that our people grow as we do.

As a newly Employee‑Owned business, we’re building a culture where every team member’s voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth.

Be part of a team that thrives on collaboration, creativity and shared success.

We service a wide range of customers across all business sectors. Our offering includes expert IT support, leading IT Infrastructure and Security Solutions, Software Development and IT Training.

We have a fantastic opportunity for an experienced Cloud Infrastructure Engineer to join our Technical Team in designing and delivering cloud solutions to new and existing customers.

This role will provide additional cloud expertise in supporting and delivering public cloud technologies such as Office 365 & Azure. In addition, the successful candidate will be one of our technical engineers, leading varied IT delivery projects.

The successful applicant must be a team player and MSP experience will be hugely beneficial. We foster a supportive environment where sharing knowledge and producing documentation should be second nature.

We also invest in technical skills training allowing you to grow and develop your IT career.

Day to day you’ll:

• Talk clients through a series of actions, either face‑to‑face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replacing parts as required
• Provide support, including procedural documentation and relevant reports
• Experience with Microsoft 365 Administration and Troubleshooting
• Support the roll‑out of new applications
• Deal with escalations from our team of IT Technicians
• The role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

Skills and Experience:

• Deploying and supporting Office 365 solutions
• Designing and implementing Microsoft Azure (IaaS) solutions
• Designing and implementing Windows Server Technologies including Virtualisation
• Configuring/supporting storage area networks
• Testing and evaluating new technology
• Excellent telephone manners and communications skills with a strong customer service focus
• Excellent working knowledge of Microsoft Windows Server Operating Systems & virtualisation technologies
• Ability to prioritise and manage many open cases at one time, so your time management skills will be sharp and you’ll be an effective multi‑tasker
• Ability to rapidly establish a good working relationship with customers, suppliers and other IT professionals
• Most importantly a ‘hands on’ teamwork ethic with a willingness to learn
• A full Driving Licence and access to own transport are essential to this role.

Desirable Skills and Attributes:

• MSP Experience
• Previous Helpdesk/IT Support (telephone/remote support) experience
• Existing professional certifications in Microsoft 365 or Azure (or working towards)
• Experience in Firewall and Network Security Technologies
• Experience with Hyper‑V, VMWare, SAN, NAS
• Experience with Microsoft 365 Administration / Migrations
• Strong understanding of TCP/IP networking, including experience with routing, VLAN, VPN, Wireless
• Experience with VOIP telephony systems
• Automation and scripting using PowerShell
• Most importantly a ‘hands on’ teamwork ethic with a willingness to learn
• Flexible, pro‑active approach (may be required to work away or unsociable hours to meet the needs of the business)
• Cyber Security Experience and familiarity with Cyber Essentials Certification Protocols

We’d be especially interested in candidates who have or are working towards their Microsoft Certifications.