Infrastructure Engineer

ZipRecruiter; Basildon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Infrastructure Engineer to join their team in Basildon. This role involves providing 3rd line support, maintaining server and network environments, and assisting in cyber security efforts. You will engage in operational checks, manage incidents, and collaborate with third-party suppliers to resolve issues. If you have a passion for IT and a knack for problem-solving, this position offers an exciting opportunity to contribute to critical infrastructure projects and enhance your skills in a supportive environment.

Qualifications

• Experience in 3rd Line Support and Infrastructure management.
• Strong knowledge of Microsoft Operating Systems and Cyber Security.

Responsibilities

• Support and maintain Server and Network environments.
• Assist in maintaining Cyber Security footprint and documentation.

Skills

3rd Line Support

Microsoft Operating Systems

Cyber Security

ITSM Systems

Documentation Skills

Job description

Job Description

Infrastructure Engineer

Basildon

Our Client in Basildon has a requirement for a 3rd Line Support Engineer.

Key Responsibilities:

• Support and maintain Server and Network environment
• Assist in maintaining Cyber Security footprint
• 3rd Line hands on support
• Support Microsoft Operating Systems (Windows 10, Server 2008 to 2022).
• Monitor and update allocated jobs within the ITSM system – ensure users are kept informed on long running calls. Ensure that all assigned calls are updated by the end of the working day.
• Undertake support and project work at remote sites as required.
• Perform Daily Operational checks and tasks and transferring to other teams within IT where necessary
• Liaise with third party suppliers to resolve issues
• Alert IT Management to significant issues.
• Following Incident management and Request fulfilment processes.
• Assist with documentation of Service Desk procedures
• Assist with developing and maintaining Configuration Management Database
• Shadow external suppliers during installations / upgrades.
• Provide planned assistance with IT Projects
• Provide analysis of Infrastructure and documentation of procedures as required
• Update knowledge base with resolution information
• Undertake any other project work as required