Infrastructure Analyst

KnoWho; York and North Yorkshire; On-site; GBP 24,000 - 34,000; Full time

Job summary

KnoWho is looking to kick-start your career in IT infrastructure. This role offers hands-on experience across cloud and server technologies, with a supportive team working on Windows Server, Linux and Azure.

You will patch, monitor, troubleshoot and manage virtual machines while taking on growing responsibilities. You will develop skills in networking, security, change management and documentation, with a path toward becoming an Infrastructure Engineer.

Qualifications

• Basic understanding of Microsoft Windows operating systems.
• Awareness of Linux operating systems.
• Awareness of cloud technologies, particularly Microsoft Azure.
• General IT skills and confidence using computer systems.
• Experience using Microsoft Office applications, including Outlook and Word.
• GCSE Maths and English at grade 4 or above.
• Willingness to learn, undertake training and work towards relevant technical certifications.
• Ability to follow documented procedures and change management processes.
• Strong communication skills and the ability to work both independently under instruction and as part of a team.

Responsibilities

• Windows Server patching, updates and maintenance.
• Monitor patch compliance, validate deployments and help investigate patching failures.
• Support Linux server updates, security patching and troubleshooting.
• Assist with Microsoft Azure administration and virtual machine lifecycle management.
• Support virtual machine upgrades, resizing, redeployment and retirement planning.
• Monitor infrastructure health, performance and availability, investigating alerts and escalating issues where needed.
• Help maintain secure, stable and compliant customer and internal infrastructure environments.
• Assist with vulnerability remediation and infrastructure maintenance activities.
• Maintain accurate technical documentation, records and operational procedures.
• Follow change management processes and support the team with day-to-day infrastructure operations.
• Develop your skills across networking, VPNs, identity management, virtualisation, backup and disaster recovery.
• Progress towards participating in the infrastructure on-call rota as your skills and experience develop.

Skills

Strong communication

Teamwork

Willingness to learn

Problem solving

Attention to detail

Tools

Azure

Windows Server

Linux

Office 365

Job description

Looking to kick-start your career in IT infrastructure? This is a great opportunity to join an established technical team, gain hands-on experience across cloud and server technologies, and build the skills needed to progress into a fully-fledged Infrastructure Engineer role.

You'll be joining a supportive Infrastructure Team, working across Microsoft Azure, Windows Server and Linux, with plenty of opportunity to learn, develop your technical skills and take on more responsibility as you progress.

In a nutshell

• Windows Server patching, updates and maintenance.
• Monitor patch compliance, validate deployments and help investigate patching failures.
• Support Linux server updates, security patching and troubleshooting.
• Assist with Microsoft Azure administration and virtual machine lifecycle management.
• Support virtual machine upgrades, resizing, redeployment and retirement planning.
• Monitor infrastructure health, performance and availability, investigating alerts and escalating issues where needed.
• Help maintain secure, stable and compliant customer and internal infrastructure environments.
• Assist with vulnerability remediation and infrastructure maintenance activities.
• Maintain accurate technical documentation, records and operational procedures.
• Follow change management processes and support the team with day-to-day infrastructure operations.
• Develop your skills across networking, VPNs, identity management, virtualisation, backup and disaster recovery.
• Progress towards participating in the infrastructure on-call rota as your skills and experience develop.

Skills & Technology

• Basic understanding of Microsoft Windows operating systems.
• Awareness of Linux operating systems.
• Awareness of cloud technologies, particularly Microsoft Azure.
• General IT skills and confidence using computer systems.
• Experience using Microsoft Office applications, including Outlook and Word.
• GCSE Maths and English at grade 4 or above.
• A willingness to learn, undertake training and work towards relevant technical certifications.
• Ability to follow documented procedures and change management processes.
• Strong communication skills and the ability to work both independently under instruction and as part of a team.