Infrastructure Analyst

CDW UK; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider is seeking a proactive Technical Support professional to enhance and maintain the IT infrastructure. Responsibilities include managing systems, monitoring performance issues, and supporting project delivery. The ideal candidate will have 2+ years of experience in a similar role and possess strong troubleshooting skills with Microsoft technologies.

Qualifications

• At least 2 years' experience in a support role within an SLA-driven environment.
• Strong troubleshooting skills with complex IT systems.
• Experience with virtualisation and storage solutions.

Responsibilities

• Manage and support IT systems, including virtualisation and Windows servers.
• Monitor infrastructure for performance or availability issues.
• Respond to incidents and deliver fixes in line with SLAs.

Skills

Troubleshooting

Microsoft technologies

IT security principles

PowerShell scripting

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

We're looking for someone with solid technical know-how and a proactive mindset to support, maintain and improve our core IT infrastructure. This role is hands-on and varied—suitable for someone who enjoys solving problems, working collaboratively, and staying curious about new tech.

What you’ll be doing

• Managing and supporting a wide range of systems: from virtualisation and Windows Servers to Active Directory, Group Policy, RBAC, DNS, and PKI infrastructure.
• Administering core business applications including SCCM and Office 365 (Exchange Online, Teams, SharePoint Online).
• Installing, maintaining and troubleshooting servers, storage, and associated software across our data centre environments.
• Monitoring infrastructure for performance or availability issues and resolving problems before they impact users.
• Working closely with internal teams to assess, test and roll out new technologies—then helping transition them into steady-state support.
• Responding to incidents logged via the service desk, delivering fixes in line with SLAs and escalating to vendors when needed.
• Supporting project delivery by providing technical input and coordinating with business stakeholders.
• Managing scheduled tasks and contributing to ongoing system improvements.
• Logging, approving and implementing changes using the ITIL change management process.
• Sharing knowledge, supporting team development and acting as a technical role model.
• Keeping your skills up to date through training, vendor engagement, and hands-on learning.

What you’ll bring Must-haves

• At least 2 years' experience in a support role within an SLA-driven environment.
• Strong troubleshooting skills and a track record of working on complex IT systems.
• A solid grasp of Microsoft technologies—Active Directory, DNS, RBAC, Group Policy, etc.
• Experience with virtualisation platforms like XenServer, VMware or KVM.
• Hands-on experience with storage and backup solutions.
• Familiarity with Microsoft System Center Suite.
• Experience using Office 365 (Exchange, Teams, SharePoint).
• An understanding of IT security principles and best practices.
• Awareness of ITIL processes (Incident, Change, Problem, Major Incident).

Nice-to-haves

• Direct experience with VMware, SAN storage or SQL Server.
• Strong PowerShell scripting skills.
• Exposure to Linux environments (Debian, Ubuntu, Red Hat).
• Knowledge of SAFe Agile.
• Basic networking fundamentals.

What we’re looking for

• A team player who communicates clearly and professionally—whether it’s with colleagues or C-level stakeholders.
• Someone reliable, punctual and calm under pressure.
• A self-starter who can take ownership of tasks and follow through, knowing when to escalate.
• Someone who’s positive, approachable and takes pride in their work.
• Willingness to travel to UK sites and data centres, including outside core hours when required.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.