Infrastructure Analyst (two posts available)

jobs24.co.uk; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to join their dynamic team. This role offers a fantastic opportunity to provide practical support to users of advanced computational platforms, ensuring smooth operations through effective troubleshooting and user management. With a focus on on-the-job learning and self-development, you will engage with users directly, helping them overcome challenges and enhancing their experience. The position also includes opportunities for training and growth, making it an ideal choice for those looking to advance their careers in a supportive environment. Join a forward-thinking university that values innovation and personal development.

Benefits

Generous annual leave allowance

Pension scheme membership

Hybrid working

Well-being programme

Learning and development opportunities

Season ticket loans

Cycle to Work Scheme

Workplace nursery scheme

Staff recognition schemes

Staff discounts on products and services

Qualifications

• Good knowledge of Linux and system administration tasks.
• At least 1 year of experience in an IT helpdesk role.

Responsibilities

• Provide practical support to users via a ticketing system and in-person.
• Help deliver face-to-face training courses.

Skills

Linux knowledge

System administration

Problem-solving

Communication skills

Empathy

Job description

Responsibilities:

1. Provide practical support to users of our computational platforms (HPC / HTC) via a ticketing system and in-person / via video, with guidance from the rest of the team (65%);
2. Help the team deliver face-to-face training courses (15%);
3. Assist with the maintenance of our on-site computational platforms (HPC / HTC) (20%).

Most of the role involves on-the-job learning, but there will be some opportunity to undertake self-learning. Funding has been secured to ensure that where the appointed individual performs well, there will be an opportunity to be considered for promotion to grade 6.

Minimum Requirements:

1. Have a good knowledge of Linux, with experience of using the command line and system administration tasks such as user management, file permissions, and system troubleshooting.
2. Know how to install applications in a Linux environment, with familiarity of doing so beyond package management systems an advantage.
3. Have at least 1 year of experience in an IT helpdesk role.
4. Enjoy working with people, displaying empathy for them and helping them with things that they may be finding challenging.
5. Possess an aptitude to solve problems and think on their feet, but also not be afraid to ask for help.
6. Demonstrate an ability to prioritise tasks in a busy environment.
7. Have good face-to-face and written communication skills with the ability to explain technical concepts to non-technical users.

About the University of Manchester:

The University is a global institution known for innovation, world firsts, brilliant discoveries, and has 25 Nobel Prize winners amongst current and former staff and students. The computer revolution started here in 1948 when a machine known affectionately as 'The Baby', ran its first stored program. The celebrated wartime codebreaker Alan Turing worked on this computer during his time at Manchester. The University has committed to becoming one of the world's leading research institutions through one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and another £1 billion to follow.

Benefits:

1. Generous annual leave allowance, plus Christmas / New Year closure;
2. Pension scheme membership;
3. Hybrid working (the team is usually on campus 2 days a week);
4. Well-being programme including fitness and sports facilities;
5. Learning and development opportunities;
6. Season ticket loans for public transport;
7. Cycle to Work Scheme;
8. Workplace nursery scheme;
9. Staff recognition schemes;
10. Staff discounts on a range of products and services including travel and high street savings.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit. Our University is positive about flexible working.