Infrastructure Analyst

The University Of Manchester; Greater Manchester; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts

Purple Place employee discount

Job summary

The University Of Manchester is seeking a skilled IT systems professional to support its HPC/HTC platforms and on-site infrastructure. You will configure environments, install hardware/software, run tests, and document results while coordinating with users and operations teams.

We value diverse backgrounds and offer a supportive environment with opportunities for hands-on impact in university IT services. This role is based on-site in Manchester, with opportunities for hybrid working where

Qualifications

• Essential: Knowledge of systems, applications, technologies, and equipment used within the University
• Essential: Knowledge of IT infrastructure and service processes within own organisation
• Essential: Methods for reporting progress and financial conformance against a plan
• Essential: Installation, testing, commissioning of equipment and software; safe to operate
• Essential: Everyday desktop software usage and familiarity

Responsibilities

• Configures the hardware/software environment as required by the system being integrated.
• Installs or removes hardware and/or software following standards and coordinating with users and operations management.
• Performs tests using procedures and diagnostic tools; documents results and resolves faults with help as needed.
• Collects information and records, uses network management systems to monitor performance against SLAs.
• Reports details of installed/removed items to update configuration management records.

Skills

IT systems knowledge

IT infrastructure knowledge

Progress reporting

Equipment installation

Desktop software

Networking and communications

Programming languages

Flexibility

Standards and compliance

Interfacing with specialist equipment

Job description

Key responsibilities

• Provide practical support to users of our computational platforms (HPC/HTC) via a ticketing system and in-person/via video, with guidance from the rest of the team (65%).
• Help the team deliver face-to-face training courses (15%).
• Assist with the maintenance of our on-site computational platforms (HPC/HTC) (20%).

You will be responsible for:

• Configures the hardware/software environment as required by the system being integrated.
• Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards, including those for electrical work. Agrees the timing of the work with those affected, e.g. users, operations management, including, where appropriate, hand-over to client.
• Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Helps to resolve problems and faults, and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures.
• Carries out required collection of information and records, including using network management systems and appropriate performance analysis equipment to monitor installation performance against agreed service levels. Takes action on known or moderately complex problems, advising superiors and specialists only when their attention is required.
• Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• University IT Portfolio: Knowledge of systems, applications, technologies, and equipment in use within the University as appropriate
• Operational/Service Architecture: Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc.) and the IT applications and service processes used within own organisation.Safe Installation Practice: The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.
• Progress Reporting: Methods and techniques for reporting progress and financial conformance against an agreed plan.
• Equipment Installation: Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.
• Desktop Software: The use of everyday desktop software.

Desirable Criteria:

• Networking and Communications: The planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices. Programming Languages: A set of codes and syntax (supported by software tools) which enables the unambiguous translation of specified functionality into "source code" for the creation of computer programs.
• Flexibility: Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
• Corporate, Industry and Professional Standards: Specific standards associated with the IT practitioner’s current role.
• Specialist Equipment Interfacing: Knowledge of interfaces between IT and associated specialist equipment (e.g. microscopes, language labs, translation labs, OCR Readers, Spectrometers, etc.)

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Pen Richardson

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.