Infrastructure Analyst

University of Manchester; Manchester; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Job summary

University of Manchester is seeking an Infrastructure Analyst to support HPC/HTC platforms, provide user assistance, and assist with on-site maintenance. The role includes hands-on installation, testing, and documenting configurations, with emphasis on safe installation practices and responsive incident handling.

The successful candidate will join a collaborative IT team and contribute to training, client interactions, and service delivery improvements. Hybrid working is available.

Qualifications

• Knowledge of IT portfolio and systems used at the University.
• Understanding of IT infrastructure and service processes.
• Ability to report progress against plans and budgets.
• Experience installing and commissioning equipment and software.
• Familiarity with common desktop software suites.

Responsibilities

• Configures the hardware/software environment as required by the system.
• Installs or removes hardware/software per instructions and standards.
• Tests hardware/software and documents results per procedures.
• Monitors installation performance using management systems and tools.
• Maintains configuration records of installed/removed items.

Skills

IT portfolio knowledge

Operations architecture

Progress reporting

Equipment installation

Desktop software

Education

Bachelors in IT/Computing

Tools

Network management systems

Job description

We are seeking a motivated and collaborative individual to join our team as a Infrastructure Analyst. This role offers an exciting opportunity to contribute to

• Provide practical support to users of our computational platforms (HPC/HTC) via a ticketing system and in-person/via video, with guidance from the rest of the team (65%);
• Help the team deliver face-to-face training courses (15%);

• Assist with the maintenance of our on-site computational platforms (HPC/HTC) (20%).

You will be responsible for:

• Configures the hardware/software environment as required by the system being integrated.

• Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards, including those for electrical work. Agrees the timing of the work with those affected, e.g. users, operations management, including, where appropriate, hand-over to client.

• Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Helps to resolve problems and faults, and corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures.

• Carries out required collection of information and records, including using network management systems and appropriate performance analysis equipment to monitor installation performance against agreed service levels. Takes action on known or moderately complex problems, advising superiors and specialists only when their attention is required.

• Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• University IT Portfolio: Knowledge of systems, applications, technologies, and equipment in use within the University as appropriate

• Operational/Service Architecture: Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc.) and the IT applications and service processes used within own organisation.Safe Installation Practice: The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.

• Progress Reporting: Methods and techniques for reporting progress and financial conformance against an agreed plan.

• Equipment Installation: Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.

• Desktop Software: The use of everyday desktop software.

Desirable Criteria:

• Networking and Communications: The planning and management of the interaction between two or more networking systems, computers or other "intelligent" devices. Programming Languages: A set of codes and syntax (supported by software tools) which enables the unambiguous translation of specified functionality into "source code" for the creation of computer programs.

• Flexibility: Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.

• Corporate, Industry and Professional Standards: Specific standards associated with the IT practitioner's current role.

• Specialist Equipment Interfacing: Knowledge of interfaces between IT and associated specialist equipment (e.g. microscopes, language labs, translation labs, OCR Readers, Spectrometers, etc.)

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Pen Richardson

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.