Infrastructure Analyst

Legal 500; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

Join a leading research platform as an Infrastructure Analyst in Central London. This role involves bridging day-to-day infrastructure support, managing systems, and contributing to internal projects in a dynamic team environment. Shape processes and enhance service quality while working fully onsite in a collaborative atmosphere.

Qualifications

• Strong troubleshooting skills with a focus on infrastructure support.
• Confident supporting Windows 11 and Microsoft 365.
• Good understanding of Windows Server, Active Directory, and DNS.

Responsibilities

• Own and support 2nd line and collaborate closely with infrastructure.
• Monitor and maintain internal systems, network performance.
• Support onboarding and development of new or junior team members.

Skills

Troubleshooting skills

Communication

Organizational skills

Customer support focus

Job description

Legal 500 City Of London, England, United Kingdom

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Legal 500 City Of London, England, United Kingdom

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Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide.

Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels.

We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market.

On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data-submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS, and other qualitative and quantitative criteria.

Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients.

The Role

This is a position that sits at the heart of the team—bridging day-to-day infrastructure support and internal projects. You’ll be a steady, visible presence for both your colleagues and end users, contributing to a culture of accountability, ownership, and continuous improvement.

We’re a small, close-knit team going through a positive period of change. You’ll have the opportunity to shape how we work, share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time.

What You’ll Be Doing

• Own and support 2nd line and collaborate closely with infrastructure
• Act as an escalation point for the team, offering support and informal mentoring
• Liaise with third-party vendors and manage external escalations professionally
• Monitor and maintain internal systems, network performance, and endpoints
• Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions)
• Contribute to internal projects (e.g., upgrades, process improvements, deployment work)
• Help develop and maintain clean internal documentation and ticket hygiene
• Support the onboarding and development of new or junior team members
• Proactively suggest improvements to tools, processes, or service quality

What We’re Looking For

• Strong troubleshooting skills with an infrastructure and user support focus
• Confident supporting Windows 11 and Microsoft 365 (including SharePoint, Teams, Exchange)
• Good understanding of Windows Server, Active Directory, DNS, DHCP, and NTFS permissions
• Solid foundation in networking fundamentals
• A natural communicator—clear, approachable, and reliable
• Someone who’s organised, punctual, and takes pride in doing things properly

Nice to Have

• Experience with Dell SonicWall firewalls and switching infrastructure
• Exposure to infrastructure or cloud-focused project work
• A proactive mindset around documentation and process

The Details

• Location: Fully onsite, 5 days per week – Fleet Street, Central London
• Salary: £45,000 – £50,000 per annum (depending on experience)

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Research Services and Information Services

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