Information Technology Technician (Junior)

ConnexAI; Manchester; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading tech company as an IT Technician in Manchester, where you will support IT operations across multiple global offices. You'll onboard new employees, troubleshoot issues, and maintain systems while fostering a culture of IT security and reliability. This entry-level part-time role offers a collaborative environment to grow your skills in a fast-paced, innovative company.

Qualifications

• Experience managing virtual environments.
• Confident in supporting end users across varied technical skill levels.

Responsibilities

• Onboard new starters with devices and software.
• Troubleshoot hardware/software issues.
• Support and maintain virtual environments.

Skills

Proactive

Adaptable

Solutions-focused

End user support

Tools

Active Directory

VPN

VLANs

Virtual environments

Job description

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As an IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.

Based in our Manchester HQ, you’ll work hands-on with local teams and remotely support international offices to keep everything running smoothly.

Key Responsibilities:

· Onboard new starters with devices and software using our standard build process

· Maintain the internal asset register

· Manage users and permissions via Active Directory and Group Policy

· Monitor internal systems including antivirus, WSUS, and third-party updates

· Troubleshoot hardware/software issues and coordinate with vendors as needed

· Configure and support VPN access for remote users

· Set up and maintain VLANs to ensure correct network segmentation

· Support and maintain virtual environments

· Identify opportunities to improve internal IT processes

· Act as an escalation point within the Infrastructure team

· Champion a culture of IT security, reliability, and user-first service

What We’re Looking For:

· Confident in supporting end users across varied technical skill levels

· Proactive, adaptable, and solutions-focused

· Comfortable managing multiple tasks and priorities at once

· Keen to grow your role alongside the business

· Experience managing virtual environments

Why Join ConnexAI?

With offices across five continents, ConnexAI is one of the UK’s fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Telecommunications, and Telephone Call Centers

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