Information Technology System Engineer

BizClik; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

20 days annual leave

Birthday off

Flexible hybrid working

Learning and development opportunities

Job summary

A global digital publishing leader in the UK seeks an IT System Engineer to enhance its internal technology team. The ideal candidate will have over 2 years of IT support experience, particularly with Microsoft Cloud technologies and networking equipment. Responsibilities include resolving IT issues, onboarding users, and maintaining system documentation. The role offers flexible hybrid working, learning opportunities, and a culture of ambition and innovation.

Qualifications

• At least 2 years of IT support experience.
• Knowledge of Microsoft Cloud technologies.
• Ability to troubleshoot difficult issues.

Responsibilities

• Providing prompt resolution of IT issues.
• Handling onboarding and off‑boarding tasks.
• Supporting end users with SaaS applications.

Skills

Microsoft Cloud technologies

Problem-solving skills

IT support experience

Networking equipment knowledge

Endpoint security solutions

Tools

Google Workspace

Ubiquiti

FortiGate

Sophos

Crowdstrike

SentinelOne

Intune

Apple Business Manager

Simple MDM

Job description

BizClik Media is a global leader in B2B digital publishing, media and events. As the creator of award-winning business platforms and experiences, we operate across high-growth areas including sustainability, procurement, fintech and emerging technology. Our events, Sustainability LIVE, Procurement and Supply Chain LIVE, AI LIVE and many others, bring together the most influential C‑suite leaders, visionaries and change makers for unmatched content, networking and commercial opportunity.

With a fast-growing global audience, prestigious media brands and an ever-expanding portfolio of market-leading events, we are shaping the future of business conversations – and we are just getting started.

BizClik Media is seeking an IT System Engineer to join its expanding internal technology team. In this role you will work with a passionate and driven team to support the business and its 21 brands. We are looking for someone who is enthusiastic about technology and is ready for the next step in their career.

Over the past 12 months, the business has transformed its technology stack, and this role will be integral in supporting the next 12 months of digital transformation.

Your day‑to‑day responsibilities will include assisting staff with their software, hardware and network issues, installing and configuring computer hardware and software, onboarding and off‑boarding, and documentation.

In addition, you will have the opportunity to work on exciting projects, modernising a cloud‑first infrastructure and ensuring it is fit for purpose for an expanding and dynamic business.

Responsibilities

• Providing prompt resolution of day‑to‑day issues related to user PCs, laptops and other devices.
• Ensuring all work is recorded on the IT Ticketing system.
• Handling onboarding and off‑boarding tasks for users, including account set‑ups, access configuration and security.
• Installing software, managing patch updates and performing general system maintenance.
• Supporting laptops, mobile devices, printers and video‑conferencing systems.
• Producing detailed documentation of system administration tasks, processes and related knowledge.
• Identifying and implementing positive business changes, including new technology implementations and security adjustments.
• Communicating effectively with internal customers to ensure alignment and transparency.
• Supporting end users with the various SaaS applications in use by the business.

Required Experience

• At least 2 years of IT support experience.
• Knowledge and experience of Microsoft Cloud technologies (Entra, Intune, Azure).
• Endpoint setup and configuration for Windows 10/11 and macOS.
• Knowledge and experience of Google Workspace.
• Networking equipment (Wi‑Fi, switches, firewalls) such as Ubiquiti and FortiGate.
• Endpoint security solutions – Sophos, Crowdstrike, SentinelOne.
• MDM solutions – Intune, Apple Business Manager, Simple MDM.
• Ability to autonomously troubleshoot difficult issues.
• Problem‑solving skills with a focus on process improvement and/or automation.
• Backup and disaster recovery solutions.
• Cloud VOIP solutions.
• Experience supporting users with technologies such as (but not limited to) Google Meet, Zoom, Microsoft Teams, Google AdManager, Adestra.

Bonus Skills

• Upland Adestra
• Google AdManager
• Zoom
• Google Meets
• Microsoft Teams

What We Offer

• 20 days annual leave + birthday off
• Flexible hybrid working (Thursdays remote)
• Learning and development opportunities
• Access to global C‑level networks through events

BizClik Media is a culture‑first workplace that values ambition, integrity and innovation. If you are ready to shape multi‑platform, industry‑leading content, this is the role for you.

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Information Technology | Industries: Technology, Information and Media.