Senior Systems Engineer

ECI; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ECI, the global provider of managed services, cybersecurity, and business transformation, seeks a Senior Systems Engineer to drive technology programs from London. You will deliver cloud, desktop engineering, and networking for a defined portfolio of clients.

You will act as a technical lead for migrations, security integrations, and complex challenges, while documenting SOPs and contributing to an internal knowledge base.

Qualifications

• Bachelor's degree in IT or 6+ years in a technology admin role.
• Advanced knowledge of Windows Server and Windows 10/11.
• Advanced admin experience with Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive, Teams, Intune).
• Experience managing email platforms and security integrations (Exchange Online).
• Experience in virtualization (VMware vSphere, Hyper-V).
• Strong incident response, disaster recovery and business continuity capabilities.
• English language skills (written and spoken) required.

Responsibilities

• Provide advanced support of cloud infrastructures including Microsoft 365/Azure services.
• Act as a tier 3 escalation point for client technology teams.
• Implement and manage enterprise mail platforms and security systems (Exchange Online).
• Lead migrations, implementations and relocations as a technical lead.
• Document processes, SOPs and runbooks for internal knowledge base.
• Audit client environments and provide technical recommendations.
• Apply best-practice configurations to security platforms (Azure AD CA, MFA).
• Perform system maintenance including patching and vulnerability remediation.
• Provide AD expertise including Domain Controller upgrades and GPOs.
• Interface with RMM, MDM and security tools.

Skills

Incident response management

Disaster recovery

English language proficiency

Education

Bachelor's degree in Information Technology

Tools

VMware vSphere

Hyper-V

Microsoft 365

Azure

Exchange Online

SharePoint Online

Intune

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

As a Senior Systems Engineer, you will play a key role in our technical delivery team to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support our client's innovation by following a set of standards and best practices in a rapidly evolving technology landscape. In this capacity you will play a critical role in our rapidly expanding global support network.

This is a hybrid opportunity with a strong preference for candidates to based in the London area.

What you will do:

• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering, and other client support teams
• Implement and manage enterprise mail platform and security systems such as Microsoft Exchange or Exchange Online
• Act as a Technical Lead for migrations, implementations, relocations, etc
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide advanced support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware

Who you are:

• Bachelor's degree in an Information Technology related field, or a minimum of 6+ years comparable experience in a technology administration role
• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
• Advanced administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure (Azure AD, Exchange Online, SharePoint Online, OneDrive for Business, Teams, Intune)
• Experience in administration of e-mail platforms and security integrations such as Exchange Online
• Experience in virtualization administration on platforms such as VMware vSphere and Hyper-V
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations
• English written and spoken language skills required.

Bonus points if you have:

• Experience with Managed Service Providers (MSP) preferred
• Financial Services or Life Science industry experience a plus

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!

Love Your Job, Share Your Technology Passion, Create Your Future Here!