Information Technology Support Technician

Cornucopia IT Resourcing Limited; Aldershot; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cornucopia IT Resourcing Limited is seeking an experienced IT Support professional to join a busy team. The role covers Windows 365, on-premises Active Directory, Hyper-V, networking and end-user infrastructure, supporting roughly 100 users.

You will work with the IT Manager on infrastructure projects, security improvements, and co‑ordinate with third‑party suppliers. The candidate should have strong communication skills and a proven ability to manage priorities in a fast-paced environment, with

Qualifications

• Experience in 1st–2nd line IT support in a corporate environment.
• Strong Microsoft 365, Entra ID and Intune knowledge.
• On-premises Active Directory and Group Policy experience.
• Microsoft Hyper-V and physical server experience.
• Solid networking knowledge, including VLANs and switches.
• Excellent troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Experience with Ubiquiti UniFi, Veeam, PowerShell, SQL Server, endpoint security/EDR, firewalls, structured cabling, VoIP/telephony and Sage 200.

Responsibilities

• Provide hands-on IT support to approximately 100 users across the organisation.
• Support Microsoft 365 services, Entra ID and Intune in a hybrid environment.
• Maintain on-premises Active Directory and Group Policy configurations.
• Manage Hyper-V hosts/virtual machines and physical servers as required.
• Assist with network maintenance, VLANs, switches and firewall configurations.
• Collaborate with the IT Manager on infrastructure projects and security improvements.
• Coordinate with third‑party suppliers to deliver IT services and escalations.

Skills

1st–2nd line IT support

Microsoft 365

Entra ID

Intune

Active Directory

Group Policy

Hyper-V

Networking (VLANs & switches)

Troubleshooting

Communication / customer service

Independent work / prioritization

Sage 200

VoIP/telephony

PowerShell

SQL Server

Endpoint security/EDR

Firewalls

Structured cabling

Tools

PowerShell

Veeam

SQL Server

Sage 200

Firewalls

Job description

We’re working with a well established organisation that is looking for an experienced IT Support person to join their team.

This is a hands-on technical role supporting approximately 100 users and covering Microsoft 365, on-premises Active Directory, Hyper-V, networking and end-user infrastructure. You’ll also work closely with the IT Manager on infrastructure projects, security, improvements and third‑party suppliers.

Skills Needed

• Strong experience across **1st–2nd line IT support
• Excellent Microsoft 365, Entra ID and Intune knowledge
• On-premises Active Directory and Group Policy experience
• Microsoft Hyper-V and physical server experience
• Solid networking knowledge, including VLANs and switches
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage competing priorities

Ubiquiti UniFi, Veeam, PowerShell, Microsoft SQL Server, endpoint security/EDR, firewalls, structured cabling, VoIP/telephony and Sage 200 experience.