Information Technology Support Specialist

VWA (Victoria Wall Associates); Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

An innovative art gallery is seeking an IT Support Specialist to join their dynamic team. This role offers the chance to provide vital support to users globally, ensuring the smooth operation of IT systems and adherence to security protocols. The successful candidate will be responsible for troubleshooting hardware and software issues, administering Microsoft 365 applications, and collaborating with external vendors. With a hybrid working model, this position allows for flexibility while contributing to a creative environment. If you are a self-starter with excellent problem-solving skills and a passion for IT support, this opportunity is perfect for you.

Benefits

Competitive benefits

Hybrid working model

Occasional travel to Paris office

Qualifications

• Proven experience in IT support and infrastructure management.
• Strong knowledge of Microsoft 365, including administration and troubleshooting.

Responsibilities

• Provide first and second-line support for hardware, software, and system issues.
• Maintain and troubleshoot infrastructure components including networks and servers.

Skills

IT Support

Microsoft 365 Administration

Networking Concepts

macOS and Windows

Cybersecurity Practices

Power BI

Problem-Solving Skills

Communication Skills

Organisational Skills

Job description

3-ITAN/RVF

IT Support Specialist

Permanent

ASAP start

Up to £38k

Art gallery

Hybrid

London

The Client:

This is an exciting opportunity for to join the team at the innovative art gallery. The successful candidate will support users globally, as well as ensuring the maintenance of IT policies and procedures. This is a fantastic opportunity to support this dynamic, creative team.

The Role:

IT Support Specialist duties will include, but are not limited to:

• Providing first and second-line support to users for hardware, software, and system issues
• Supporting and administering Microsoft 365 applications and services
• Maintaining, monitoring, and troubleshooting infrastructure components including networks, NAS servers, CCTV and Wi-Fi systems
• Ensuring adherence to IT policies, security protocols, and data protection regulations
• Reviewing and contributing to cybersecurity reports, training completion, and incident response follow-ups
• Setting up, managing, and maintaining user accounts, hardware, and software across offices and remote environments
• Collaborating with external vendors for service and support where necessary
• Preparing documentation, guides, and procedures for internal IT processes
• Providing support and occasional onsite assistance in our Paris office
• Participating in onboarding/offboarding processes for employees across global offices

The successful IT Support Specialist will have:

• Proven experience in IT support and infrastructure management
• Strong knowledge of Microsoft 365 (O365) – including administration and troubleshooting
• Good understanding of networking concepts – LAN/WAN, VPN, DNS, DHCP, firewalls
• Experience with macOS and Windows environments
• Exposure to cybersecurity practices and tools
• Understanding of Power BI for reporting and dashboards
• High degree of autonomy and independence – self-starter with excellent problem-solving skills
• Strong communication skills and ability to support users at all levels
• Good organisational skills and ability to manage competing priorities
• Willingness to travel occasionally within Europe (e.g., Paris office)

Additional details:

• Full-time
• Hybrid working: 3 days a week in the office, 2 at home
• Up to £38k
• Occasional travel to the Paris office when needed
• Competitive benefits