Information Technology Support Specialist

JR United Kingdom; Crawley; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Crawley seeks an IT Support Specialist to provide operational support and develop technology solutions. The role involves system support, ERP environments, and software development initiatives, requiring strong problem-solving and communication skills.

Qualifications

• Proven experience in developing technology solutions for large business changes.
• Solid knowledge within an ERP environment.

Responsibilities

• Provide comprehensive application support across diverse technology.
• Deliver timely technical support and troubleshoot software issues.

Skills

Problem Solving

Communication

Customer Satisfaction

Tools

Microsoft SQL

Oracle

SAP S/4HANA

Job description

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Information Technology Support Specialist, Crawley, West Sussex

Client: TalentHawk

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

IT Support Specialist - Applications, Systems and ERP - Contract - Inside IR35 - £200 per day - Crawley

Are you a tech-savvy problem-solver with a passion for providing exceptional IT support? Do you thrive in a dynamic environment where your skills can directly impact our operations? If so, we want to hear from you!

As an IT Support Specialist, you will be a crucial member of our team, providing robust operational support and helping to develop and implement technology solutions across our business. Your focus will be on system support, ERP environments, and contributing to software development initiatives using a variety of technologies. Working within our European Operations, you will deliver fast and effective technical assistance on computer systems, answering queries, and guiding our internal customers to resolve their IT challenges.

What you'll be doing:

• Continuously contribute to the development of high-quality technological products and solutions.
• Provide comprehensive application support across a diverse technology landscape.
• Leverage your knowledge and experience within an ERP (Enterprise Resource Planning) environment to ensure smooth operations.
• Utilize your expertise with Microsoft SQL and Oracle databases to support our systems.
• Apply your problem-solving skills to provide a range of effective software solutions.
• Actively participate in improvement initiatives and contribute to global projects.
• Deliver timely and effective technical support to users, including thorough troubleshooting, accurate diagnosis, and efficient resolution of software-related issues.
• Collaborate with internal teams to identify and resolve recurring software issues, proactively suggesting improvements to software usage and support processes.
• Work closely with IT security teams to ensure all software applications adhere to stringent security protocols and requirements.
• Report directly to the IT Manager.

What you'll bring:

• Proven experience in developing technology solutions for large and complex business change programs, with a strong focus on system and application support.
• Solid knowledge and hands-on experience within an ERP (Enterprise Resource Planning) environment.
• Demonstrable experience working with Microsoft SQL and Oracle databases.
• A strong aptitude for finding solutions and providing a range of effective software support.
• Knowledge and experience with SAP S/4HANA is preferred.
• Excellent technical knowledge and the ability to understand and diagnose technical issues effectively.
• Exceptional communication skills, with the ability to clearly explain technical solutions to non-technical users.
• A proactive and solution-oriented mindset with a strong focus on customer satisfaction.
• The ability to work independently and as part of a collaborative team.