IT Transition Support Specialist

Pension Insurance Corporation plc; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking an IT Transition Support Specialist to facilitate the smooth transition of IT services into production. This mid-senior level role involves collaboration with various stakeholders, ensuring IT changes are assessed and managed effectively. The ideal candidate will possess ITIL certification and relevant technical experience, along with strong communication and problem-solving skills. Benefits include flexible working arrangements, a performance bonus, and a comprehensive pension scheme.

Benefits

28 days' annual leave plus bank holidays

Pension scheme

Insurance options: Travel, Private Medical, Critical Illness, Life Assurance, Income Protection

Save As You Earn (SAYE) scheme

Performance bonus

Flexible working arrangements

Casual dress code

Cycle to Work scheme

Snacks and fruit provided

Company events and more

Qualifications

• Experience in Service Transition and/or Change Enablement.
• Intermediate knowledge of data networks, hardware and OS.
• Understanding of the software development and release lifecycle.

Responsibilities

• Ensure smooth transition of new IT services into Production.
• Manage the Demand Management process for IT services.
• Ensure IT assets and services are accurately recorded and updated.

Skills

Communication

Analytical skills

Problem solving

Education

ITIL Foundation (v4) certification

Tools

Oracle SQL

Azure

Job description

Be among the first 25 applicants

Role purpose

PIC is seeking an IT Transition Support Specialist to ensure that new or modified IT services are smoothly and efficiently moved from a non-production environment into production. You will have close interaction with the Strategic Transformation Office, Enterprise Architecture, and the Citizen Development community across the business.

Key Responsibilities

• Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted.
• Change Enablement: Ensure that IT Changes are thoroughly assessed, especially with a view to identifying and mitigating technical and business risk.
• Demand Management: Manage the Demand Management process for IT services, guiding people from initial request through to implementation, acting as a liaison between requestors and IT teams.
• Configuration Management: Ensure all IT assets and services are accurately recorded, dependencies mapped, and records kept up to date. Configuration Management controls data recording and provides reliable data for other processes.

Requirements

Technical

• Experience in Service Transition and/or Change Enablement.
• Intermediate knowledge of data networks, hardware and OS for laptops/desktops, servers, VMs, storage, Oracle SQL servers and databases, Active Directory, Azure.
• Understanding of the software development and release lifecycle.
• ITIL Foundation (v4) certification.

Personal

• Ability to enforce governance of Service Transition & Change Enablement policies confidently.
• Excellent communication skills for engaging with diverse stakeholders.
• Attention to detail in documentation and data entry.
• Ability to explain technical details in plain English.
• Strong analytical skills.
• Problem-solving attitude.

Benefits

• 28 days' annual leave plus bank holidays.
• Pension scheme.
• Insurance options: Travel, Private Medical, Critical Illness, Life Assurance, Income Protection.
• Save As You Earn (SAYE) scheme.
• Performance bonus.
• Flexible working arrangements.
• Casual dress code.
• Cycle to Work scheme.
• Snacks and fruit provided.
• Company events and more.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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