Information Technology Support Engineer

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a reliable Migration Support Technician for a major hardware refresh project in Kingston upon Hull. The role involves closely coordinating device migrations, assisting end-users and ensuring comprehensive record maintenance. Candidates must possess active SC clearance and demonstrate strong IT support experience, organizational skills, and effective communication.

Qualifications

• Experience in IT support or technical refresh projects.
• Strong organizational and attention-to-detail skills.
• Ability to follow structured processes.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Assist users with system logins and laptop refreshes.
• Conduct daily manual stock checks and report findings.

Skills

IT support

device migration

organization

problem-solving

communication

Job description

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Information Technology Support Engineer, Kingston upon Hull, East Yorkshire

Client: Hays

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves supporting device migrations for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the process.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic.
• Assist users with system logins and laptop refreshes.
• Distribute new devices and collect old devices as per schedule.
• Update workflow management systems accurately at each step.
• Report and escalate issues encountered during migration.
• Conduct daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational and attention-to-detail skills.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.