Technical Support Engineer - Hull

RM plc; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in education technology is looking for a Technical Support Engineer to provide exceptional support to users within the education sector. This vital role involves troubleshooting IT problems, ensuring customers receive great service, and collaborating with remote teams to achieve service-level agreements. The ideal candidate will be passionate about supporting educational outcomes and possess strong communication and IT skills.

Benefits

Private medical healthcare

Life assurance

Group Personal Pension Plan

Performance-related bonus potential

Voluntary benefits

Qualifications

• Excellent customer focus and communication skills.
• Experience with IT support for education users.
• Familiarity with ITIL best practices is advantageous.

Responsibilities

• Provide first-class technical support to education users.
• Assist the service desk in delivering IT managed support service.
• Diagnose and troubleshoot issues effectively.

Skills

Customer focus

Problem solving

Time management

Communication

Troubleshooting

Teamwork

Education

CompTIA A+ or similar

Tools

IT service desk ticketing system

Microsoft and Apple devices

Google Workspace

Job description

Social network you want to login/join with:

Technical Support Engineer - Hull, Kingston upon Hull

col-narrow-left

Client:

RM plc

Location:

Kingston upon Hull, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

446382054a45

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Overview Do you want to be help enrich the lives of learners worldwide? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28, schools, nurseries, and education trusts in countries to deliver customer-centric solutions that improve education outcomes worldwide. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. Responsibilities Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills. Excellent communication both verbally and written. Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate. Able to work well with remote teams and build strong working relationships. Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets. Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment. Basic wired and wireless networking and troubleshooting Image build and deploy tools – Microsoft and Apple devices Basic Operational knowledge of Microsoft and/or Google Workspace Technical knowledge and experience equivalent to CompTIA A+ or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What’s in it for you? As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . RMis committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. Unfortunately, we are unable to offer sponsorship for this role.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 02/06/2025 by TN United Kingdom