Information Technology Support Assistant

XCEDE RECRUITMENT SOLUTIONS LIMITED; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Excellent benefits package

Career development within a global org

Exposure to a broad range of tech

Hybrid flexibility after probation

Job summary

XCEDE RECRUITMENT SOLUTIONS LIMITED is seeking an IT Support Assistant based at our London headquarters to provide first and second-line support across a global entertainment tech estate. You will maintain end-user hardware, troubleshoot issues and ensure colleagues have the technology they need to succeed.

Join a leading global entertainment organisation with a broad technology estate. The role offers full-time office-based work during probation, with hybrid flexibility thereafter.

Qualifications

• Customer-focused IT support experience across Windows and macOS.
• Experience administering Microsoft 365 and user accounts.
• Familiarity with Active Directory and Microsoft Entra.
• Hardware support for laptops, printers and peripherals.
• Basic networking knowledge and incident management.

Responsibilities

• Provide first and second-line IT support to end users.
• Troubleshoot Windows, macOS and Microsoft 365 issues.
• Configure laptops, mobile devices and other end-user hardware.
• Administer user accounts within Active Directory and Microsoft Entra.
• Support networking issues including TCP/IP, DNS and DHCP.
• Maintain printers, meeting room technology and office IT equipment.
• Ensure incidents and requests are managed through to resolution.
• Participate in an out-of-hours support rota.

Skills

Excellent customer service

Windows & macOS support

Microsoft 365 administration

Active Directory

Microsoft Entra

Hardware support

Networking fundamentals

workload prioritisation

French and/or German

Job description

Location: London | Permanent | Office-based

A leading global entertainment corporation is looking for an IT Support Assistant to join its European Technology team, providing first and second-line support across multiple international offices.

Based at the company's London headquarters, you'll play a key role in delivering exceptional IT support, maintaining end-user hardware, troubleshooting technical issues and ensuring colleagues have the technology they need to succeed.

This is an excellent opportunity to join a globally recognised organisation within the entertainment industry, working across a broad technology estate in a collaborative, fast-paced environment.

Responsibilities

• Provide first and second-line IT support to end users
• Troubleshoot Windows, macOS and Microsoft 365 issues
• Configure laptops, mobile devices and other end-user hardware
• Administer user accounts within Active Directory and Microsoft Entra
• Support networking issues including TCP/IP, DNS and DHCP
• Maintain printers, meeting room technology and office IT equipment
• Ensure incidents and requests are managed through to resolution
• Participate in an out-of-hours support rota

Skills & Experience

• Excellent customer service and communication skills
• Strong Windows and macOS support experience
• Microsoft 365, Active Directory and Microsoft Entra administration
• Hardware support including laptops, printers and peripherals
• Understanding of networking fundamentals
• Ability to prioritise workload and work independently
• French and/or German language skills

What's on Offer

• Excellent benefits package
• Career development within a global entertainment organisation
• Exposure to a broad range of enterprise technologies
• Full-time office-based during probation, with some hybrid flexibility available thereafter

If you're passionate about technology, enjoy solving problems and thrive on delivering outstanding customer support, we'd love to hear from you.