Information Technology Support Analyst

JR United Kingdom; Chester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organization in the UK is seeking a skilled 1st / 2nd Line IT Support Technician. In this role, you will be the first point of contact for users, delivering high-quality IT support and troubleshooting technical issues across various devices. Join a supportive team where you can grow and develop your skills.

Qualifications

• Experience in helpdesk support is preferred.
• Strong understanding of Microsoft technologies required.
• Excellent communication skills and proactive customer-first attitude.

Responsibilities

• Responding to and resolving 1st and 2nd line support tickets.
• Supporting users with Windows 10/11 and Microsoft 365.
• Troubleshooting networking issues and managing user accounts.

Skills

Communication

Customer service

Basic network support

Tools

Microsoft 365

Active Directory

Windows 10/11

DNS

DHCP

Job description

Social network you want to login/join with:

Information Technology Support Analyst, chester

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Client:

RedRock Resourcing

Location:

chester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Technician – 1st / 2nd Line

? Exeter (Hybrid Working)

I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

? The Role:

You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

? Day-to-Day:

• Responding to and resolving 1st and 2nd line support tickets
• Supporting users across Windows 10/11, Microsoft 365, and Active Directory
• Managing user accounts, access, and group policies (on-prem and Azure AD)
• Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
• Providing iOS mobile device support and remote access troubleshooting
• Logging, tracking, and updating tickets within the helpdesk system

? What They Are Looking For:

• Strong understanding of Microsoft technologies:
• Windows 10/11, O365, Active Directory, Teams
• Comfortable with basic network support
• Familiarity with mobile device management, especially iOS
• Excellent communication skills and a proactive, customer-first mindset

This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.

? Interested in hearing more? Apply today and I’ll be in touch with the full details.