Information Technology Support Analyst

JR United Kingdom; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading professional services organization is seeking a skilled 1st / 2nd Line IT Support Technician to join their team in Stoke-on-Trent. This role involves providing high-quality IT support, resolving technical issues, and assisting users across various systems, offering a great opportunity for career growth in a supportive environment.

Qualifications

• Helpdesk experience essential.
• Strong understanding of Windows 10/11 and O365.
• Familiar with Active Directory and Teams.

Responsibilities

• Responding to and resolving 1st and 2nd line support tickets.
• Supporting users on Windows 10/11 and Microsoft 365.
• Troubleshooting basic networking issues.

Skills

Microsoft technologies

Basic network support

Mobile device management

Excellent communication skills

Job description

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Information Technology Support Analyst, stoke-on-trent

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Client:

RedRock Resourcing

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Technician – 1st / 2nd Line

? Exeter (Hybrid Working)

I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st / 2nd Line IT Support Technician to join their growing team.

This is a fantastic opportunity for someone with helpdesk experience and a solid grounding in the Microsoft tech stack to join a collaborative and forward-thinking IT function.

? The Role:

You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems.

? Day-to-Day:

• Responding to and resolving 1st and 2nd line support tickets
• Supporting users across Windows 10/11, Microsoft 365, and Active Directory
• Managing user accounts, access, and group policies (on-prem and Azure AD)
• Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.)
• Providing iOS mobile device support and remote access troubleshooting
• Logging, tracking, and updating tickets within the helpdesk system

? What They Are Looking For:

• Strong understanding of Microsoft technologies:
• Windows 10/11, O365, Active Directory, Teams
• Comfortable with basic network support
• Familiarity with mobile device management, especially iOS
• Excellent communication skills and a proactive, customer-first mindset

This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment.

? Interested in hearing more? Apply today and I’ll be in touch with the full details.