Information Technology Specialist

Sharp Brains; Stafford; On-site; GBP 20,000 - 30,000; Part time

Job summary

Sharp Brains is seeking a part-time End User Computing (Desktop Analyst) to provide on-site support. Ideal candidates will have 2-4 years of experience in desktop support, a solid understanding of Windows OS, and the ability to manage incidents and provide hardware/software maintenance effectively.

Qualifications

• 2-4 years of experience in Onsite support.
• Knowledge and experience of Windows 7 OS.
• Experience with Service management tools like ServiceNow.

Responsibilities

• Manage Desktop Devices incidents through to resolution.
• Provide standard hardware and software support.
• Monitor security profiles and anti-virus software.

Skills

Desktop Support

Windows 7 OS

Remote Support Tools

Service Management

Lync

Job description

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Role: End User Computing (Desktop Analyst) L1-Onsite services

Experience/Skills:

● 2-4 years of experience in Onsite support ● Knowledge and experience on windows 7 OS ● Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). ● Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ● Experience with Service management tool – ex – Service now ● Should have good expertise on EUC tools, remote support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that each Desktop Device is installed with the appropriate Desktop image. ● Manage Desktop Devices (hardware and software) incidents through to resolution. ● Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements ● Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. ● Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management ● Good to have – knowledge in AD and smart hands and feet support. ● Good to have – knowledge and experience of supporting MAC devices and tablets

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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