Information Technology Service Desk

JR United Kingdom; Colchester; Remote; GBP 26,000; Full time

Job summary

A leading company is seeking a Product Services Administrator to provide exceptional customer support and operational assistance for their platform and mobile app. The role requires collaboration with various teams, resolving client issues, and ensuring efficient platform functionality. An engaging and dynamic working environment awaits the right candidate, with a competitive salary and benefits.

Benefits

Great benefits package

Fun and dynamic working environment

Qualifications

• Strong customer service skills required.
• Ability to troubleshoot and resolve user issues.
• Effective communication and collaboration skills needed.

Responsibilities

• Provide back office support and customer service efficiently.
• Work closely with the Product Team and Clients for smooth operations.
• Support and onboard Platform Users, addressing queries and issues.

Skills

Customer Service

Troubleshooting

Communication

Collaboration

Job description

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Information Technology Service Desk, colchester

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Client:

Greystone Consulting Group Ltd

Location:

colchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

An exciting opportunity has arisen with our client, for a remote based Product Services Administrator.

Job Description:

• Responsible for providing efficient customer service and back office support, ensuring the smooth running of daily operational functions in relation to the platform and mobile app. Working closely with the Product Team, Clients and Users to ensure the Platform functionality is fully understood and running efficiently. Key elements of the role will include (not exhaustive):
• Collaboration with Product Owner and Product team
• Providing support to Clients and Users
• Resolution of Client/User issues and requests
• Client and User permissions and set up
• Representing Platform Users across the business
• Training and Demos
• Acting as primary link between Platform and the Users
• Provide support to App users, troubleshooting and resolving any issues
• Onboarding and registration of Platform Users
• Resolving issues, queries and requests from Clients and Internal staff
• Answering incoming phone calls from Platform Clients and Users
• Providing feedback and resolutions to Product Owner to obtain a better user experience
• Liaising with colleagues and submitting new requests for Platform improvements, for staff/clients/users
• Work closely with Sales Team to resolve queries and provide support in relation to upskilling them in Platform related matters
• Completing Platform testing across different offerings as and when required
• Ensure Platform user guides for the team and clients are kept up to date
• Set up any new internal staff that join the company and induct them on the Platform
• Occasional configuration and set up of Question Sets and Badges
• Support Colleagues, Clients and Users through ticketing platforms
• Responsible for Resolution Centre Tasks and Reports
• Validation of Platform service offerings

The Package:

• Salary of £26,000 per annum plus great benefits package
• Fun and dynamic working environment

Please apply within or contact Ash from Greystone Consulting Group to discuss further.