Information Technology Operations Manager

JR United Kingdom; Newport; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading professional service company in Cardiff is seeking an experienced Information Technology Operations Manager to lead their IT function. The role encompasses strategic implementation, team leadership, and ensuring high standards of IT service delivery. The ideal candidate will have a strong background in IT management and a proven record in a professional services environment.

Benefits

Minimum of 25 days holiday plus bank holidays

Two Corporate Social Responsibility days

Birthday day off

Death in service equivalent to twice annual salary

Auto enrolment pension scheme

Employee Assistance Programme

Discounts for local businesses

Professional fees paid, subject to role requirements

Qualifications

• Proven experience in senior IT management, ideally in legal or professional services.
• Strong understanding of IT service management and operations management.
• Excellent leadership skills with proven team development experience.

Responsibilities

• Implement and oversee the existing IT strategy in alignment with business goals.
• Manage and mentor a team of IT professionals including Service Desk and Security managers.
• Ensure compliance with regulations and manage operational risks effectively.

Skills

IT service management

IT infrastructure

Team leadership

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Information Technology

Computer Science or related field

Job description

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Information Technology Operations Manager, newport, wales

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Client:

Peaple Talent

Location:

newport, wales, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure.

Role and responsibilities

• Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects.
• Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment.
• Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices.
• Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement.
• Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational risks effectively.
• Stakeholder Engagement: Collaborate with senior management and other stakeholders to understand and address IT needs. Communicate IT developments and initiatives effectively across the organization.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment.
• Strong understanding of IT service management, IT infrastructure, and operations management.
• Demonstrated ability to implement IT strategies and lead large-scale IT projects.
• Excellent leadership and team management skills with a track record of developing high-performing teams.
• Strong problem-solving and decision-making abilities.
• Outstanding communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Minimum of 25 days holiday plus bank holidays
• Two Corporate Social Responsibility days
• Birthday day off
• Death in service equivalent to twice annual salary
• Auto enrolment pension scheme
• Employee Assistance Programme
• Discounts for local businesses
• Professional fees paid (subject to requirement for your role)