Information Technology Operations Engineer

CPS Group (UK) Limited; Cardiff; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

CPS Group (UK) Limited, a leading financial services organisation, is seeking an IT Operations Engineer to join their IT Operations team in a flexible hybrid environment. You will ensure the stability, availability and performance of critical banking and payment systems, act as a senior escalation point for major incidents, and help drive automation and resilience.

The role offers a collaborative culture, strong development opportunities and exposure to enterprise scheduling, ITIL practices and

Qualifications

• Experience in major incident management within a production support environment.
• Experience with SQL Server administration, troubleshooting and performance tuning.
• Experience with ITIL/ITSM practices and service improvement initiatives.

Responsibilities

• Lead major incidents and coordinate service recovery.
• Provide expert 3rd line support for complex operational issues.
• Maintain and improve platform monitoring, automation and job scheduling.
• Support system administration, performance tuning, resilience and disaster recovery.
• Manage complex system changes and releases.
• Collaborate with IT teams and third-party suppliers.
• Drive continual service improvement and ITIL practices.
• Mentor colleagues and develop technical capability.

Skills

Major Incident Management

ITIL/ITSM practices

Automation initiatives

Mentoring/leadership

Tools

OpCon scheduling

SQL Server

PowerShell

SFTP

Unisys mainframe

Job description

CPS Group are working with a leading financial services organisation seeking an IT Operations Engineer to join their IT Operations team. This is an excellent opportunity to work within a collaborative, supportive environment, taking ownership of core operational platforms while helping drive automation, service improvements and operational resilience.

You’ll be joining a business that genuinely invests in its people, offering flexible hybrid working, excellent benefits and a culture built around collaboration, wellbeing and continuous improvement.

The Role

As an IT Operations Engineer, you'll be responsible for ensuring the stability, availability and performance of critical banking and payment systems. You'll act as a senior technical escalation point, lead major incident response and help shape the future of operational tooling and automation.

Key responsibilities include:

• Leading technical response during major incidents and coordinating service recovery.
• Providing expert 3rd line support for complex operational issues.
• Maintaining and improving platform monitoring, automation and job scheduling.
• Supporting system administration, performance tuning, resilience and disaster recovery.
• Managing complex system changes and releases.
• Working closely with Infrastructure, Development, Security and third-party suppliers.
• Driving continual service improvement and promoting ITIL best practices.
• Mentoring colleagues and helping develop technical capability across the team.

You’ll ideally have experience with:

• Unisys mainframe environments (highly desirable).
• OpCon job scheduling or another enterprise scheduling platform.
• SQL Server administration, troubleshooting and performance tuning.
• PowerShell scripting.
• SFTP.
• ITIL / ITSM practices.
• Major Incident Management within a production support environment.
• Automation and operational improvement initiatives