IT Operations Engineer in City

CPS Group (UK) Limited; City; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Flexible hybrid working

Excellent benefits

Culture of collaboration

Job summary

CPS Group (UK) Ltd in Cardiff is seeking a Senior Operations Engineer to join their IT Operations team, hybrid working in Cardiff. This role focuses on stability, availability and performance of critical banking and payment systems while leading major incident responses and shaping operational tooling.

You’ll join a business that truly invests in its people, offering flexible hybrid working, excellent benefits and a culture built around collaboration, wellbeing and continuous improvement.

Qualifications

• Experience in enterprise operational environments and mission-critical platforms.
• Ability to lead major incident management and coordinate service recovery.
• Proven track record in automation and continual service improvement.
• Solid understanding of ITIL/ITSM practices and production support.

Responsibilities

• Leading technical response during major incidents and coordinating service recovery.
• Providing expert 3rd line support for complex operational issues.
• Maintaining and improving platform monitoring, automation and job scheduling.
• Supporting system administration, performance tuning, resilience and disaster recovery.
• Managing complex system changes and releases.
• Working closely with Infrastructure, Development, Security and third-party suppliers.
• Driving continual service improvement and promoting ITIL best practices.
• Mentoring colleagues and developing technical capability across the team.

Skills

Enterprise operations experience

Major incident management

Automation initiatives

ITIL/ITSM practices

Tools

OpCon scheduling

SQL Server

Windows Server

PowerShell

SFTP

Azure DevOps

Job description

Senior Operations Engineer

Cardiff (Hybrid)

Salary: Up to 50,000

CPS Group are working with a leading financial services organisation seeking an Senior Operations Engineer to join their IT Operations team. This is an excellent opportunity to work within a collaborative, supportive environment, taking ownership of core operational platforms while helping drive automation, service improvements and operational resilience.

You’ll be joining a business that genuinely invests in its people, offering flexible hybrid working, excellent benefits and a culture built around collaboration, wellbeing and continuous improvement.

The Role

As an Operations Engineer, you’ll be responsible for ensuring the stability, availability and performance of critical banking and payment systems. You’ll act as a senior technical escalation point, lead major incident response and help shape the future of operational tooling and automation.

Key responsibilities include:

• Leading technical response during major incidents and coordinating service recovery.
• Providing expert 3rd line support for complex operational issues.
• Maintaining and improving platform monitoring, automation and job scheduling.
• Supporting system administration, performance tuning, resilience and disaster recovery.
• Managing complex system changes and releases.
• Working closely with Infrastructure, Development, Security and third-party suppliers.
• Driving continual service improvement and promoting ITIL best practices.
• Mentoring colleagues and helping develop technical capability across the team.

What We’re Looking For

We’re particularly interested in candidates with experience supporting enterprise operational environments and mission-critical platforms.

You’ll ideally have experience with:

• Unisys mainframe environments (highly desirable).
• OpCon job scheduling or another enterprise scheduling platform.
• SQL Server administration, troubleshooting and performance tuning.
• Windows Server environments.
• PowerShell scripting.
• SFTP.
• Azure DevOps.
• ITIL / ITSM practices.
• Major Incident Management within a production support environment.
• Automation and operational improvement initiatives

Contact: Zach Bennett - CPS Group

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