Information Technology Manager

Head Resourcing; Melrose; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading Scottish charity is seeking an experienced ICT and Digital Services Manager to drive digital transformation and lead AI strategy. This pivotal role involves strategic leadership in technology, enhancing service delivery, and managing a high-performing team, all while ensuring cybersecurity compliance.

Qualifications

• Proven ICT leader with experience in technology strategy and digital transformation.
• Strong understanding of AI integration and cybersecurity best practices.

Responsibilities

• Define and implement a robust ICT and digital roadmap.
• Champion AI and digital automation to enhance service delivery.
• Manage and develop a high-performing ICT & Digital Services team.

Skills

Leadership

Communication

Strategic Thinking

Cybersecurity

AI Integration

Education

ITIL

PRINCE2

ISO27001

Job description

Job Description

Drive Digital Innovation and Lead on AI Strategy for a Leading Scottish Charity

Interested in working for a critical charity based in the Scottish Borders who provide important services to the community? If so, Head Resourcing are working with a charity based in the Scottish Borders who are seeking an experienced and visionary ICT and Digital Services Manager to lead the delivery of its digital transformation, ICT operations, and emerging AI strategy.

This is a pivotal leadership role where you'll shape how technology supports and enhances services across communities - driving performance, innovation, and impact at scale.

What You’ll Be Doing

• Strategic Leadership: Define and implement a robust ICT and digital roadmap aligned with the charity’s wider organisational vision.
• AI and Innovation: Champion the use of artificial intelligence and digital automation to enhance service delivery, internal efficiency, and user experience.
• Infrastructure & Systems: Ensure the charity’s infrastructure, business systems, and platforms are secure, modern, and fit for purpose.
• People Leadership: Manage and develop a high-performing ICT & Digital Services team, fostering a culture of continuous improvement.
• Cybersecurity & Compliance: Maintain strong governance frameworks, ensuring systems meet relevant security standards and legislative requirements.
• Stakeholder Collaboration: Act as a trusted advisor to senior leaders and work in partnership across the organisation to deliver strategic digital initiatives.

What We’re Looking For

• A proven ICT leader with significant experience in delivering technology strategy, service improvement, and digital transformation in complex environments.
• Strong understanding of AI integration, digital tools, cloud technologies, and cybersecurity best practices.
• Track record of managing budgets, suppliers, and multi-disciplinary teams.
• Excellent communicator and strategic thinker who can influence and inspire at all levels.
• Relevant qualifications or certifications (e.g. ITIL, PRINCE2, ISO27001) are desirable.

Why Join?

This is an exciting opportunity to join a purpose-driven charity at a transformative time in its digital journey. You'll play a critical role in shaping how services are delivered to communities across the Scottish Borders – with the freedom to innovate and make a meaningful impact.

*This is a hybrid role and will require 3 days onsite at their Newtown St Boswells office based in the Scottish Borders.