Information Technology Help Desk Support (1st line)

Sharp UK; High Wycombe; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a 1st Line Support Analyst to join their dynamic helpdesk team in High Wycombe. This role offers an excellent opportunity to develop IT skills while providing top-notch support to a diverse client base. The ideal candidate will possess a friendly and professional demeanor, strong communication skills, and a basic understanding of IT systems. Join a supportive environment that values continuous learning and client satisfaction. If you're passionate about technology and eager to grow your career, this position is perfect for you.

Benefits

Private Healthcare

Life Insurance

Dental Coverage

Critical Illness Cover

O2 Discounts

Study Support

Discounted Gym Membership

Qualifications

• Strong client service focus with excellent communication skills.
• Basic technical knowledge and experience in IT support.

Responsibilities

• Manage support tickets and ensure timely updates to clients.
• Meet Key Performance Indicators for service standards.

Skills

Client Service Focus

Excellent Communication Skills

Basic Technical Knowledge

Microsoft Server and Desktop OS

Microsoft 365 and Azure

Networking and Firewalls

Remote Monitoring Tools

Job description

Information Technology Help Desk Support (1st line)

Sharp UK High Wycombe, England, United Kingdom

Information Technology Help Desk Support (1st line)

Sharp UK High Wycombe, England, United Kingdom

Location: High Wycombe HP11 1JU (Hybrid)

Department: Helpdesk

Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.

Key Responsibilities

• Own, update, and progress support tickets, ensuring clients receive timely updates
• Meet Key Performance Indicators to maintain high service standards
• Develop technical proficiency through continuous learning
• Prioritise and organise daily tasks to align with client expectations
• Communicate professionally and effectively with clients and colleagues
• Represent Sharp IT Services in a professional manner at all times

Skills and Experience

• Friendly, personable, and professional approach
• Strong client service focus
• Excellent written and verbal communication skills
• Basic technical knowledge and experience in IT
• Familiarity with Microsoft Server and Desktop Operating Systems
• Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
• Awareness of Remote Monitoring and Management tools
• Private healthcare, life insurance, dental, and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership

This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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