Information Technology Help Desk Support (1st line)

JR United Kingdom; High Wycombe; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a 1st Line Support Analyst to join their helpdesk team in High Wycombe. This role offers an excellent opportunity to provide IT support to a diverse client base, ensuring high service delivery and client satisfaction. The ideal candidate will possess a friendly and professional demeanor, strong communication skills, and basic technical knowledge in IT. With a focus on continuous learning, this position allows you to grow your IT skills in a supportive environment. Join this dynamic team and make a significant impact in the world of IT support.

Benefits

Private Healthcare

Life Insurance

Dental Coverage

Critical Illness Cover

O2 Discounts

Study Support

Discounted Gym Membership

Qualifications

• Basic technical knowledge and experience in IT.
• Familiarity with Microsoft Server and Desktop Operating Systems.

Responsibilities

• Manage support tickets efficiently and provide timely updates.
• Meet Key Performance Indicators for high service standards.

Skills

Client Service Focus

Communication Skills

Basic IT Knowledge

Microsoft Server and Desktop OS

Microsoft 365 and Azure

Networking and Firewalls

Virtualisation

Remote Monitoring and Management Tools

Job description

Social network you want to login/join with:

Information Technology Help Desk Support (1st line), high wycombe

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Client:

Sharp UK

Location:

high wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

1st Line Support Analyst

Location: High Wycombe HP11 1JU (Hybrid)

Department: Helpdesk

Sharp IT Services is seeking a 1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention.

Key Responsibilities

• Own, update, and progress support tickets, ensuring clients receive timely updates
• Meet Key Performance Indicators to maintain high service standards
• Develop technical proficiency through continuous learning
• Prioritise and organise daily tasks to align with client expectations
• Communicate professionally and effectively with clients and colleagues
• Represent Sharp IT Services in a professional manner at all times

Skills and Experience

• Friendly, personable, and professional approach
• Strong client service focus
• Excellent written and verbal communication skills
• Basic technical knowledge and experience in IT
• Familiarity with Microsoft Server and Desktop Operating Systems
• Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions
• Awareness of Remote Monitoring and Management tools
• Private healthcare, life insurance, dental, and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership

This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now to join the team.