Enable job alerts via email!

IBM MQ Technical Support Professional

IBM

Tring

On-site

GBP 25,000 - 35,000

Full time

12 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a Technical Support Engineer who is passionate about solving technical challenges and providing exceptional customer service. This role involves supporting high-profile clients, including Fortune 100 companies, by delivering top-notch technical assistance for MQ software. The successful candidate will thrive in a fast-paced environment, work collaboratively with global teams, and contribute to enhancing customer satisfaction through effective problem-solving and communication. This is a fantastic opportunity to grow your career in a dynamic and supportive setting.

Qualifications

Experience in providing technical support for IBM products.
Strong problem determination and troubleshooting skills.

Responsibilities

Provide remote technical support for MQ and MQ Appliance.
Diagnose and troubleshoot complex computer systems.

Skills

Technical Support

Problem Solving

Communication Skills

Linux/Unix

Windows

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

MQ Software

iSeries

Join to apply for the IBM MQ Technical Support Professional role at IBM

6 days ago Be among the first 25 applicants

Join to apply for the IBM MQ Technical Support Professional role at IBM

Get AI-powered advice on this job and more exclusive features.

Introduction

IBM Automation Integration labs are looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge technology, and thrives on helping customers become successful with MQ projects.

Role

In this role you will have an opportunity to make a big impact by helping build and lead a global support team that excels in delighting our customers, many are the world's largest clients rely on MQ:

85% of the Fortune 100
98 of the top 100 global banks
8 of the top 10 global manufacturers
9 of the top 10 global healthcare
6 of the top 10 global retailers
9 of the world’s top 10 global airlines
9 of the top 10 global insurance
9 of the top 10 global IT services

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions which brings the strength and dependency of IBM MQ software, enabling data to be moved anywhere, creating a complete and consistent solution.

Your Role And Responsibilities

This role specializes in performing remote technical support of MQ and MQ Appliance, skills with Linux/Unix and Windows are required.

This role provides technical support assistance to customers using problem determination/problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis.

Our customer is worldwide based (America, EMEA, LA, AP, etc.,), the candidate must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment, some early shift, late shift and weekend and /or holiday duty work is required.

As a TSE, You Will

Provide troubleshooting and technical advice for IBM customers
Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
Code debug modules, write sample code, blogs and review documentation
Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
Be part of the team that conceives and delivers new cutting edge customer support offerings
Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills
Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicate action plans to the client or IBM representative as appropriate
Recommend and implement new or improvements to existing technical support tools, procedures, and processes
May provide training for and mentor others on the team
Contribute to department attainment of organizational objectives and high client satisfaction

To Be Successful, You Will Need

Passion for handling technical challenges and be goal and results oriented
Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
Proven listening, detail oriented thinking, and creative problem solving skills
Ability to work in highly collaborative global organization
Be open to flexible schedule in a 24/7/365 support environment

Required Technical And Professional Expertise

Communications - written and oral

Working experience with Unix/Linux

Working experience on iSeries is a big plus.

Leadership

Customer support or services experience

Ownership and responsibility

Teamwork

Dependability

Ability to multi-task and problem solving

Fluent in English (preferred both English and Chinese)

MQ knowledge or experience and/or other Application Server experience is a plus

Education/Experience

Degree: Bachelors degree or equivalent experience
Field of study: Computer Science/Communication /Electronic engineering etc
Experience: Must have significant experience across various areas of the customer support and services and customer facing experience background required.

Preferred Technical And Professional Experience

Preferred to have fluency in both English and Chinese.

Mainframe expertise is a plus.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at IBM by 2x

Luton, England, United Kingdom 1 month ago

Reading, England, United Kingdom 1 week ago

Hemel Hempstead, England, United Kingdom 3 days ago

Maidenhead, England, United Kingdom 3 hours ago

Bracknell, England, United Kingdom 4 days ago

High Wycombe, England, United Kingdom 3 weeks ago

Milton Keynes, England, United Kingdom 2 weeks ago

Slough, England, United Kingdom 1 month ago

Staines-Upon-Thames, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 4 hours ago

Bletchley, England, United Kingdom £25,000.00-£27,000.00 3 weeks ago

Slough, England, United Kingdom £30,000.00-£35,000.00 8 hours ago

Reading, England, United Kingdom 2 months ago

Reading, England, United Kingdom 3 weeks ago

St Albans, England, United Kingdom 1 month ago

Information Technology Help Desk Support (1st line)

High Wycombe, England, United Kingdom 5 days ago

Bracknell, England, United Kingdom 3 days ago

Watford, England, United Kingdom 1 week ago

Hitchin, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 1 week ago

Hemel Hempstead, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 1 week ago

Oxford, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 2 weeks ago

Technical Support & Commissioning - Broadcast Video & Audio

Reading, England, United Kingdom 2 months ago

Technical Support Specialist Hematology and Urine Analysis

Amersham, England, United Kingdom 1 week ago

Technical Support Analyst (Workday) - 18 months FTC

Maidenhead, England, United Kingdom 3 days ago