Information Technology Desktop Support (Backfill/Secondary Support)

Sky Systems, Inc. (SkySys); Maidenhead; On-site; GBP 26,000 - 34,000; Full time

Job summary

Sky Systems, Inc. (SkySys) in Maidenhead, UK, seeks an onsite IT Infrastructure Support Technician to backfill with hands-on hardware, software and OS troubleshooting. You will diagnose desk-side issues, install desktops and peripherals, and perform smart-hand work at customer sites.

The role requires TCP/IP networking, DNS/DHCP, VPN and RDP familiarity, plus ability to lift up to 50 lbs. Associate degree in electronics and CompTIA A+ are preferred; other OEM certifications are valued.

Qualifications

• Minimum 2 years of IT infrastructure field support experience.
• Experience in installing and troubleshooting desktops, printers, laptops and peripherals.
• Basic knowledge of enterprise LAN/WAN and site-based smart-hand activities.
• Ability to lift up to 50 lbs and perform on-site hardware tasks safely.
• Strong written and verbal communication with customers and management.
• CompTIA A+ certification and electronics background preferred.
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) are a plus.
• Experience with ticketing tools (ServiceNow / Remedy).

Skills

Hardware troubleshooting

Desktop & peripherals setup

OS basics (Windows/Mac/Linux)

Networking basics

Smart Hands on-site support

Lifting/moving equipment

Customer communication

Problem-solving & ticket analysis

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Type & Location: Onsite || Backfill-On needbasisi || Vanwall Road, Maidenhead, England, UK

Job Requirements:

Technical

• Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules