Information Technology Business Analyst

Town and Country Housing; Royal Tunbridge Wells; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Information Technology Business Analyst to enhance project delivery and improve business processes. This role involves collaborating with technical and business stakeholders, producing essential documentation, and facilitating training for new systems. You'll leverage your analytical skills to challenge existing practices and drive innovation. Join a dynamic team that values creativity and offers a supportive environment, where your contributions will directly impact the success of IT projects. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Contributory pension scheme

Free onsite car parking

Life assurance

30 days annual leave

Employee assistance programme

Corporate eye care scheme

Enhanced parental leave provision

Access to corporate discounts

Travel loan

Qualifications

• Experience in analyzing and documenting complex business processes.
• Proven experience in systems improvement and process re-engineering.

Responsibilities

• Support IT project management in delivering IT projects effectively.
• Analyze current systems and processes to identify improvement opportunities.

Skills

Business Analysis

Project Management

Communication Skills

Problem-Solving

Interpersonal Skills

Technical Documentation

Training Delivery

Education

A-Level or equivalent

Continuous Professional Development

Tools

M365

Microsoft SharePoint

Power Platform

Job description

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Town and Country Housing provided pay range

This range is provided by Town and Country Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Role Summary

• To be responsible for supporting the IT project management team in the delivery of IT projects to Town and Country Housing, working closely with technical and business stakeholders
• .Produce timely and effective business and technical analysis documentation to support the delivery of IT projects
• .Work with project teams to establish testing and training requirements, in order to support the delivery and adoption of IT projects.

The deadline for submissions is 30 April, however we reserve the right to close this vacancy early, due to volume of applicants, so we strongly encourage candidates to apply as soon as possible.

Role Specific Responsibilities

• Challenge current working practices, exercising creativity and innovation to resolve business issues, and enhance cross-team working.
• Analyse and evaluate the current use of systems and data and determine how business processes could be improved or automated, leveraging the existing software and infrastructure.
• Develop a sound knowledge of the relevant business areas and the effect of any requested or required changes, including software functionality releases.
• Analyse and evaluate customer activities, existing processes, business requirements and current use of technology to determine alternative business solutions and/or process re-engineering opportunities making full use of available technology.
• Work with the IT development team to understand any technical requirements and constraints, including the architectural landscape.
• Liaise with business managers and users to understand, document and prioritise business requirements across affected business areas.
• Liaise with IT subject matter experts to understand, document and prioritise any non-functional and technical requirements for projects.
• Identify improvements in systems technology and work with business groups to implement any changes. Where required, create and coordinate User Acceptance Testing (UAT) of any system introduced or enhanced as part of a project. This includes the production and coordination of test plans and scripts.
• As part of a multi-disciplinary team, evaluate and recommend technology enabled solutions that demonstrate value to the organisation and meet the agreed project scope.
• In conjunction with the IT Project Managers, establish an approach for testing the project deliverables, ensuring alignment with the identified requirements, using established templates where available.
• Support testing activities (system, integration and user acceptance) for projects, including liaison with the development teams and tracking of identified issues against delivered requirements.
• Support the delivery of new or improved IT systems, by offering training and supporting resources to all staff.
• Support IT and business teams in the delivery of generic IT training to users.
• Support successful project closure including the handover of technical solutions to the front-line support teams, ensuring a full knowledge transfer is enabled. Ensure that project documentation is available for support reference.
• Educate stakeholders in the IT Project Delivery Framework and advising on best practice.
• Facilitate team-based problem solving

General

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate.
• Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

Education & Qualifications

• A-Level or equivalent education.
• Proof of continuous professional development

Ability to drive and use a car for business purposes is desirable.

• Demonstrable evidence of analysing and documenting complex business processes.
• Demonstrable experience of systems improvement and process re-engineering.
• Experience of M365 and power platform technologies, and an understanding of the Microsoft ecosystem.
• Experience of facilitating team working.
• Experience in the delivery of systems training and supporting resources.
• End to end experience of the project lifecycle.
• Proven experience interacting directly with business users at all levels.
• Results orientated with good communication and interpersonal skills.
• Ability to learn quickly and understand complex processes and procedures.
• Ability to manage time effectively, prioritise and work flexibly using initiative.
• Excellent verbal, written and presentation skills.
• Proficient IT systems user, particularly within MS Office systems and MS Sharepoint.

Behaviours

• Strong interpersonal and communication skills.
• Ability to lead, influence and inspire others.
• Strong problem-solving skills.
• Committed to meeting challenging targets and deadlines.
• A good influencer, able to gain commitment and influence outcomes.
• Commitment to the ethos of social housing.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Travel loan

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Housing and Community Development

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