Information Systems Support & Training Specialist

City Health Care Partnership CIC; West Carr; On-site; GBP 28,000 - 42,000; Full time

Job summary

City Health Care Partnership CIC is looking for a Digital Information Systems Support role to help colleagues use clinical and administrative systems confidently, ensuring data quality and secure access across services.

You will assist with training, troubleshooting, and reporting to support services and decision-making, while explaining technical information in a clear, friendly manner and contributing to a culture of learning and inclusion.

Qualifications

• Strong IT skills and confidence using a range of digital systems.
• Experience supporting system users or transferable customer-support skills.
• Willingness to learn, with training and supervision provided.

Responsibilities

• Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
• Investigate system issues, identify solutions and share clear advice with teams
• Maintain system configuration, monitor data quality and support routine upgrades
• Help create reports and analysis to support services and decision-making
• Support Registration Authority processes, including user access and smartcard management
• Explain technical information in a clear and friendly way

Skills

IT literacy

Communication

Training

User support

Tools

Electronic Patient Records

Rostering tools

Registration platforms

Job description

City Health Care Partnership CIC is looking for a Digital Information Systems Support role to help colleagues use clinical and administrative systems confidently, ensuring data quality and secure access across services.

You will assist with training, troubleshooting, and reporting to support services and decision-making, while explaining technical information in a clear, friendly manner and contributing to a culture of learning and inclusion.