Digital Services Training & Support Lead

NHS Scotland; Glasgow; Hybrid; CAD 79,000 - 98,000; Full time

Benefits offered by this job

Hybrid working

NHS pension scheme

Professional development

Employee assistance

Job summary

NHS Greater Glasgow and Clyde Digital Services is seeking an experienced, service‑focused Support Team Lead to lead training and direct user support across a wide range of digital systems and enterprise applications.

This leadership role will manage a multidisciplinary team, ensuring services are responsive, accessible and aligned to priorities, transformation programmes and user needs, while shaping support for how services work in practice.

Qualifications

• Experience leading teams in a complex service, training or digital support environment.
• Experience planning, delivering and evaluating digital systems training.
• Strong understanding of user support, service delivery, adoption and improvement.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and develop a team delivering training, direct user support and digital adoption.
• Oversee training for enterprise applications and Microsoft technologies.
• Develop training strategies and delivery plans for classroom and digital learning.
• Work with services to understand training needs and user requirements.
• Lead service engagement to improve user experience and adoption.
• Monitor workload, resources, performance and service outcomes.
• Support new systems by ensuring training and guidance are in place.
• Promote continuous improvement, digital confidence and innovation in learning and support.
• Keep training materials and processes current and governance aligned.

Skills

Team leadership

Training delivery

Digital adoption

Microsoft technologies

Stakeholder engagement

Job description

NHS Greater Glasgow and Clyde Digital Services is seeking an experienced, service‑focused Support Team Lead to lead training and direct user support across a wide range of digital systems and enterprise applications.

This leadership role will manage a multidisciplinary team, ensuring services are responsive, accessible and aligned to priorities, transformation programmes and user needs, while shaping support for how services work in practice.