Information Systems Support Assistant

City Health Care Partnership CIC; West Carr; On-site; GBP 28,000 - 42,000; Full time

Job summary

City Health Care Partnership CIC is looking for a Digital Information Systems Support role to help colleagues use clinical and administrative systems confidently, ensuring data quality and secure access across services.

You will assist with training, troubleshooting, and reporting to support services and decision-making, while explaining technical information in a clear, friendly manner and contributing to a culture of learning and inclusion.

Qualifications

• Strong IT skills and confidence using a range of digital systems.
• Experience supporting system users or transferable customer-support skills.
• Willingness to learn, with training and supervision provided.

Responsibilities

• Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
• Investigate system issues, identify solutions and share clear advice with teams
• Maintain system configuration, monitor data quality and support routine upgrades
• Help create reports and analysis to support services and decision-making
• Support Registration Authority processes, including user access and smartcard management
• Explain technical information in a clear and friendly way

Skills

IT literacy

Communication

Training

User support

Tools

Electronic Patient Records

Rostering tools

Registration platforms

Job description

This is a great opportunity to build your digital skills while supporting colleagues across our services to use information systems with confidence and accuracy. You'll work as part of our Digital and Information Systems team, helping staff use a range of clinical and administrative systems safely and effectively. Your work will support good data quality, secure access, and smooth day-to-day operations, all of which play a key role in delivering high-quality care., What you'll do:

• Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
• Investigate system issues, identify solutions and share clear advice with teams
• Maintain system configuration, monitor data quality and support routine upgrades
• Help create reports and analysis to support services and decision-making
• Support Registration Authority processes, including user access and smartcard management
• Strong IT skills and confidence using a range of digital systems
• Ability to explain technical information in a clear and friendly way
• Good organisation and problem-solving skills
• Experience supporting system users or transferable customer-support skills
• Willingness to learn, with training and supervision provided

We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.

At CHCP, we're passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice. Compassion is at the heart of our business;our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.