Information Systems Support Specialist

Tate; Glasgow; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Wellness benefits

Planet Passionate CSR

Job summary

Tate in Glasgow is seeking an IS Support Analyst to ensure high-level infrastructure and end-user support for the business. You will work under the IS Technical Lead, handling incident logging, asset management, and service requests with a focus on uptime and user satisfaction.

The role requires a degree in information systems or related field with at least 2 years’ experience, strong AD, O365/Azure skills, and experience with Windows, printers, and ITIL ticketing. Travel may be required.

Qualifications

• Bachelor’s degree in information systems or related field.
• Strong AD and O365/Azure administration.
• Experience with ITIL ticketing systems and incident handling.
• Desktop support for Windows 10/11, printers and mobile devices.
• Excellent time management and communication; team player.

Responsibilities

• Fault-finding and maintaining servers, PCs, network infrastructure and related software.
• Log and manage incidents and service requests with accuracy.
• Maintain asset records and ensure site stock adequacy.
• Promote IS toolsets and adhere to IT governance and Health & Safety rules.
• Analyse systems for performance improvements and integration opportunities.

Skills

Active Directory

O365 Suite

Azure

ITIL ticketing

Desktop support

Windows 10/11

Communication skills

Teamwork

Education

Bachelor's degree in information systems

Tools

SharePoint/OneDrive

PowerShell

Citrix

SQL (T-SQL)

Job description

About Us

At Tate, we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Job Type

Exempt

Duration of role

Permanent

Number of Position

1

Location

Glasgow, Ky

About Us

At Tate, we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact. We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About The Role

Reports to the Information Systems Technical Lead but works closely with the IS Technical Support and IS Administrator. The IS Technical Support Analyst will ensure a high-level infrastructure and end user support is given to the business.

What You’ll Do

• Fault-finding and maintaining servers, PC’s, network infrastructure hardware and software (including laptops) used in the organization.
• Provision new assets/replacement assets, maintain adequate site stock levels while ensuring accurate recording of assets within the IT Asset register.
• In a business-like manner accurately log details of reported Incidents and Service Requests.
• Manage, update and elevate calls to ensure Service Levels are achieved.
• Analyze network metrics to ensure optimal network performance. Site contact for Circuit Analytics and network uptime.
• Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
• Ensure all IT activities are compliant with the Kingspan IT manual, analyze current systems/activities to identify ones falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
• Document in the IT Service Desk, according to the standards of the organization, any system changes, updates, and modifications released while carrying out the role.
• Analyze current systems and technology solutions, develop solutions for performance optimization and integration to increase productivity.
• Undertake any training provided by the organization.
• Be an ambassador for the IS department, actively promoting the use of IS toolsets where applicable within the business.
• Possess an enthusiastic, energetic, and can-do approach to customer service and solution delivery.
• Some of the hours’ support work will be expected while carrying out this role.

Additional Expectations

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
• Report compliance concerns, issues, and failures. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.
• Participate in training as required.

What You’ll Bring

• A bachelor’s degree in information systems or related field with at least 2 years’ experience in a similar role in a corporate environment.
• Fundamental understanding of Active Directory User administration
• Strong understanding of the O365 Suite, Exchange Online, O365 Administration, Azure
• Minimum two years in an ITIL Ticketing system, managing, creating and solving Issus/Requests within an outlined and timely manner.
• In depth experience in desktop support for Windows 10/11, IOS, Android and printers.
• Fundamental understanding of Network troubleshooting, able to identify reasons for loss in connectivity and slowness and solve with relevant solutions.
• Have a working knowledge of Windows server.
• Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
• Must have excellent time management and communication skills, with the ability to work as part of a team or on own initiative.
• Must demonstrate a good attitude to work and be flexible to challenges and changes.
• Full driving License with the ability to travel as and when required.

Desirable Candidate Requirements

• Microsoft scripting technologies including PowerShell, VBA, and VBScript.
• Advanced Windows Server.
• Knowledge and experience of Microsoft SQL (DBA and/or T-SQL).
• Advanced knowledge of Citrix and/or Windows Terminal Services.
• Back-end web-based technologies.

What You'll Get

• This role is eligible for a discretionary bonus.
• Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.
• World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a "Health Advocate". We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.
• Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our