Information Systems Support Assistant

Transformation Unit; Hull and East Yorkshire; Remote; GBP 18,000 - 24,000; Full time

Job summary

City Health Care Partnership CIC in Hull is seeking an IT/Administration support role within the Digital and Information Systems team to help colleagues use key information systems safely and effectively, ensuring reliable services and high-quality information.

You will handle Registration Authority processes, system administration, data quality and information security, providing practical support and day-to-day guidance to staff.

Qualifications

• NVQ Level 3 in Business Administration/IT or equivalent qualification or demonstrable skills and experience.
• Strong Microsoft Excel skills and confidence using office and information systems.
• Experience in an information technology or customer service environment.
• Clear communication, good attention to detail and ability to organise workload.

Responsibilities

• Support colleagues with NHS Smartcards and Registration Authority processes.
• Maintain and monitor information systems, identify and report data quality issues.
• Produce spreadsheets, reports and analysis to support service needs.
• Help colleagues use systems correctly and provide training and guidance.
• Follow information governance and security procedures to protect confidential information.

Job description

This is a great opportunity to build your digital systems skills while supporting services across City Health Care Partnership CIC. You’ll help colleagues use key information systems safely and effectively, supporting reliable services and high-quality information.

You’ll work within the Digital and Information Systems team, providing practical support and responding to day-to-day queries. The role includes Registration Authority services, system administration, data quality and information security

Main duties of the job

What you’ll do:

• Support colleagues with NHS Smartcards and Registration Authority processes
• Maintain and monitor information systems, identifying and reporting data quality issues
• Produce spreadsheets, reports and analysis to support service needs
• Help colleagues use systems correctly and support training and guidance
• Follow information governance and security procedures to protect confidential information

What we’re looking for:

• NVQ Level 3 in Business Administration or Information Technology, an equivalent qualification, or equivalent skills and experience
• Strong Microsoft Excel skills and confidence using office and information systems
• Relevant experience in an information technology or customer service environment
• Clear communication, good attention to detail and the ability to organise your workload

We welcome applicants from different backgrounds, experiences and communities, and value fairness, respect, inclusion, teamwork and ideas for improvement.

Working for our organisation

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Detailed job description and main responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Qualifications

• NVQ Level 3 in Business Administration/IT, or equivalent qualification or able to demonstrate this level of skill and experience

Knowledge

• Able to demonstrate skilled usage of spreadsheets to collect, manipulate and present data and information
• Thorough working knowledge of Microsoft Office Excel
• Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
• Able to demonstrate in depth usage of using information systems and/or database systems to extract data for reporting purposes
• Understanding of importance of organisational information systems and data sources
• Knowledge or experience of clinical systems used within CHCP CIC
• Knowledge or experience of information security standards i.e. IS27001, Cyber Security
• Able to demonstrate a good understanding of CHCP CIC business drivers and initiatives

Experience

• Awareness of NHS Registration Authority
• Relevant Experience in an IT or customer service related environment
• Previous Experience of Registration Authority systems
• Knowledge of ITIL processes
• Experience of critically interpreting information

City Health Care Partnership CIC (CHCP CIC)is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens.

Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.

Please be aware we reserve the right to close this vacancy when we receive a sufficient number of applications.